Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers.Ciocca Cleaning & Restoration is looking for an experienced Operations Manager to join our team. The right person will be responsible for ensuring quality work is consistently performed at every work site in the territory. This position will be 2nd shift.

Responsibilities:
  • Under the guidance of the VP of operations, manage territory properly
  • Must be familiar with the cleaning expectations for each building in assigned territory
  • Train new associates and communicate regularly regarding expectations
  • Perform regular building checks to confirm quality cleaning
  • Check Express Time daily and hour goals for each building
  • Teach and follow safety regulations including proper use of SDS sheets
  • Stress building security including use of alarms and tracking keys.
  • Complete all paperwork (evaluations, terminations and discipline) in a timely manner.
  • Communicate regularly with district manager, HR and other management.
  • Respond to customer complaints and instruct cleaner to correct the problem
  • Consistently coach team members to be successful
  • Provides continual feedback and communication to team members
Requirements:
  • Good communication and interpersonal skills
  • 5 years supervision experience
  • 3 year cleaning experience
  • Good client/customer service skills
  • Ability to follow oral and written instructions
  • Ability to prioritize multiple tasks
  • Ability to work effectively with a team
  • Ability to work independently as needed
  • Basic knowledge of cleaning products or willing to learn
  • Acceptable Criminal Background Check
  • Routine walking, standing, bending and carrying items weighing up to 30 pounds

Quality Work, Responsive Service, and a Commitment to People.

This is a management position
This is a full time position

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