Position Summary

Costco Travel is seeking a creative, team-oriented, and highly motivated individual with strong interpersonal skills to join our IT department in Issaquah, WA.

As the Application Administrator you will be responsible for the installation, management, upgrades, and support of key enterprise applications by leading and providing technical support to analyze, design, test, document, implement and manage systems. Ensuring reliability, security, stability, state-of-good-repair preventive maintenance, and maximum up-time of key Costco Travel systems. Engage with vendors for demos, tuning, and troubleshooting application issues, provide technical advice and support to end users, and integrate enterprise applications to fit the needs of the organization.

Job Duties/Essential Functions
  • Manages the day-to-day operations, support of upgrades, software patches, system configuration and administration, troubleshooting, testing, and daily monitoring of key enterprise applications.
  • Provides support and assists in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches.
  • Provides support and assists in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 by 7 basis.
  • Supports and assists in leading efforts of system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
  • Follows security practices and identify areas and processes where security can be improved.
  • Suggests recommendations for improvement where applicable.
  • Partners with IT contacts to undertake ownership of systems and projects assigned and become proficient in the technical and functional aspects of the systems.
  • Builds positive and constructive relationships with IT and other business area customers, understand their needs, problems and provide timely communication and service.
  • Provides leadership assistance and support in working with technology vendors and implementation partners to implement technical solutions.
  • Develops and ensure updates to technical and/or user documentation of systems, processes, troubleshooting steps, etc.
  • Trains users on systems and processes.
  • Supports and provides leadership assistant in efforts to encourage system use and adoption with the business areas.
  • Documents test cases and performs comprehensive testing during implementation and upgrades.
  • Follows change management and change control processes to plan and deploy system changes. Communicate changes to IT and/or other business areas as necessary.
  • Participates in On-Call rotation and occasional weekend and off-hours work as necessary.
  • Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery.
  • Computer, phone, printer, copier, fax

Non-Essential Functions
  • Assists in other areas of the department as necessary.
  • Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery.
  • Same as Essential Functions

Experience, Skills, Education & Licenses/Certifications
  • Bachelor’s degree in Computer Science or related field. Additional experience may substitute for degree on a year for year basis up to four years.
  • Five years of experience in Information Technology.
  • Four years of experience in supporting large technology systems.
  • Four years of experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database vendors or via advanced search on the web and timely resolution of technical problems for large technology systems.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Strong experience with failover, disaster recovery, business continuance and systems that maintain 24/7 availability.
  • Strong understanding of server and network infrastructure and communication. 
  • Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others.
  • Experience with direct end user support in a customer service role.
  • Demonstrated dedication to customer service.
  • Be self-motivated and seek opportunities for continuous process improvement of IT skills and processes.
  • Ability to work in a team environment, partnering well with employees, management, users, vendors, contractors and undertake duties and tasks as assigned without close supervision.
  • Certification relevant to specialized technology systems.
  • Strong technical planning and analysis skills.
  • Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
  • Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects
  • Demonstrated leadership ability.
  • Familiarity with SPLUNK, Dynatrace, Akamai, Puppet, Jenkins, or Tableau preferred.
  • Familiarity or experience with the travel industry a plus.

Other Conditions
  • Management will review the Job Analysis for this position prior to a job offer

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Department: Information Technology
This is a full time position

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