Company & Property Description
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.


Role Summary
Become one of the authors of our story.  Join our team as Chief Concierge at the Commodore Perry Estate in Austin Texas. The Chief Concierge will oversee the Guest Service Agent and provide instruction and day to day coaching of the Bell/Valet Team.  A focus on ENRICHing the stay of our guests and striving to create and positive work environment for the team.  


Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Provide guests access to all Austin has to offer.
  • Offer a warm, sincere and personalized welcome to all guests.
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
  • Have in-depth knowledge of directions, travel time, cost and various forms of transportation.
  • Maintain a constantly updated database and brochures with extensive information about the city highlights.
  • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests. 
  • Be knowledgeable of all in-house and arriving guests. 
  • Be aware of all daily events in the hotel.
  • Arrange tickets for theatre, sporting events, and local attractions.
  • Make and confirm dining reservations.
  • Arrange for package delivery and pickup for guests.
  • Communicate all important details to management and colleagues.
  • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations.
  • Other activities as deemed appropriate by the Director of Rooms.
  • Train, coach and support the concierge staff colleagues.


Skills

  • Ability to prioritize and organize work assignments.
  • Aptness to be a clear thinker, analyze and resolve problems, and exercise good judgment.
  • Ability to motivate the assigned team members and maintain a cohesive team.
  • Ability to ascertain team member training needs and provide such training.
  • Ability to focus attention on details.
  • Capacity to develop strong, productive, professional relationships with internal and external guests.


Required Qualifications
Required:
  • 5 years of Chief Concierge experience.
  • Able to communicate written and spoken English. 
  • Excellent overall communication skills.
  • Able to multitask. 
  • The ability to work well in a team environment.
  • Able to stand for extended periods of time. 
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills. 
  • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Austin. 
  • Flexible schedules and working hours; willingness to work weekends & holidays required. 

Desirable:

  • Multilingual is preferred.
  • A member of Clefs d’Or.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

This is a full time position

Visit Careers at Commodore Perry Estate - Auberge Resorts

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