Company & Property Description
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a chapel and gardens enclosed within a walled compound in the style of an Italian country villa and is listed on the National Register of Historic Places.  Now refreshed and refurbished as a luxury 54 room resort, the property will open in mid-2020.

Role Summary
Become one of the authors of our story.  Join our team as a Mansion Host at the Commodore Perry Estate in Austin, Texas. The Mansion Host will greet members & guests alike, and help welcome them to the property. The Mansion Host will work with hosts to determine the best seating positions and patterns for incoming guests, look for opportunities to connect with our members, and help create memorable experiences on the property. 


Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:[enter information]accurate information, and solve guest concerns.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell. 
  • Actively listen and respond positively to guest questions, concerns, and requests using a brand or property-specific process to resolve issues, delight, and build trust. 
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
  • Help members book spots at experiences and events on the property. 
  • Help members book pool reservations and follow through on complying with stipulated seating capacities.
  • Help members resolve issues or find solutions to problems while on property or before their visit.
  • Assist members of the service staff with needs throughout the day, with the aim of offering impeccable service to members and guests in the Mansion & at the pool.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, with a real focus on our membership group. 
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 
  • Comply with quality assurance expectations and standards. 
  • Monitor dining rooms for seating availability, service, safety, and well being of guests. 
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Notify management of maintenance repairs issues. 
  • Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident. 
  • Assist your and other departments when needed to ensure optimum service to guests. 


Required Qualifications

  • At least 1 year of hospitality experience.
  • Prior luxury hospitality experience preferred.
  • Must be able to work well under pressure.
  • Must be able to accurately follow instructions, both verbally and written.
  • Must be highly detail-orientated.
  • Must have excellent listening skills.
  • Must possess excellent communication skills.
  • Must be professional in appearance and demeanor.
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays.
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
  • Must have a passion for creating an exceptional experience for all guests.


What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Commodore Perry Estate is an Equal Opportunity Employer, M/F/D/V. The Commodore Perry Estate provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Commodore Perry Estate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a non-management position
This is a hourly positions position

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