Guest Relations Expert (Austin, TX)

#1 in Texas
Free Parking
Free Meals
Team Member Discounts at Auberge Resorts Ultra Luxury properties
$500 sign on/retention bonus
Commodore Perry Estate Press Release
 

Company & Property Description

Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a chapel and gardens enclosed within a walled compound in the style of an Italian country villa and is listed on the National Register of Historic Places.  

Role Summary

Become one of the authors of our story.  Join our Front Office Team at the Commodore Perry Estate in Austin, Texas. As the Guest Relations Expert, you would be responsible for offering an exclusive and personalized service to our guests. This person is the first contact of the guest with the hotel and will be booking all required experiences and reservations for the guest, offering a warm yet refined level of service.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

•  Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.

• Offer detailed and highly personalized experiences to guests, booking dining reservations, activities, fitness classes, spa massages requests and any other guest services request. 

• Communicates with guests and anticipates their needs by arranging housekeeping time services. 

• Coordinates laundry service for the guests and any other internal requests to ensure their needs are met. 

• Play as an interpersonal position to communicate between departments to ensure all the guest needs are met.

• Protects the security and privacy of our guests. 

• Notifies of any dietary restrictions and other guest preferences to all departments. 

• Arranges for guest transportation for airport transfers and any other city needs. 

• Ensuring all projects assigned by the Front Office Leadership are completed on time according to specifications.ing to specifications.

• Working closely with other departments to ensure coordination of activities.

• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner.

• Responding to guest requests in a timely, professional and friendly manner to help ensure that we are meeting or exceeding guest expectations.

• Speak with others using clear and professional language, answer telephones using appropriate etiquette. 

• Comply with quality assurance expectations and standards.

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. 

• Stand, sit, or walk for an extended period of time or for an entire work shift. 

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 

Required Qualifications & Skills

• High school diploma or equivalent. 

• Minimum of 1 year of experience in a related field.

• Demonstrate excellent interpersonal skills and team work.

• Work with minimal supervision and be able to multitask.

• Ability to work a flexible schedule that may include evenings, weekends and holidays.

What else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize our simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives. 

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Commodore Perry Estate is an Equal Opportunity Employer, M/F/D/V. The Commodore Perry Estate provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Commodore Perry Estate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Front Office
This is a non-management position
This is a hourly positions position