Pool Service Captain (Austin, TX)
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Secluded on nearly 10 acres on Waller Creek, the Commodore Perry Estate comprises a 10,800-square-foot home, a chapel and gardens enclosed within a walled compound in the style of an Italian country villa and is listed on the National Register of Historic Places. Now refreshed and refurbished as a luxury 54 room resort, the property will open in mid-2020.
Role Summary
Become one of the authors of our story. Join our team as a Pool Service Captain at the Commodore Perry Estate in Austin, Texas. The Pool Service Captain is responsible for all aspects of the pool area, as well as assisting in the service of food and beverage. The Pool Service Captain will be responsible for keeping all essential items stocked and working with other departments to procure needed items.
Responsible for supervising all aspects of the Pool Service and food and beverage functions, in accordance with hotel standards. Reports to the Food & Beverage Assistant Manager and organizes the day to day activities of the Pool Food and Beverage Department maintaining high standards, service, maximizing both guest and financial results.
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Maintain the highest levels of guest service and develop a rapport with both the hotel guests and members, meeting and greeting guests at the pool, and handling guest complaints effectively and pleasantly.
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Conduct regular walkthrough for maintenance in the workspace to continuously maintain or improve the physical properties
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Training and developing a team composed of pool bartenders, pool servers, and pool attendants
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Ensure service standards are being met and exceeded. Offer support to staff when needed, offer corrections and coaching when applicable.
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Ensure service is seamless and consistent, regardless of time of day.
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Help supervise and support all operations for the pool bar, the pool and all the amenities and services provided at the pool.
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Look for opportunities to improve service on all parts of the property. Communicate clearly with other members of the management staff to stay connected in this regard.
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Work on projects assigned and see them through to completion.
Required Qualifications
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Two or more years’ operating experience in a similar capacity in a luxury property, group or luxury hotel Food & Beverage department.
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Experience in maintaining state and federal health and safety regulations
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Experience in completing administrative tasks, to include, reporting, budgeting, project management, etc.
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Commodore Perry Estate is an Equal Opportunity Employer, M/F/D/V. The Commodore Perry Estate provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Commodore Perry Estate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Food and Beverage
This is a non-management position
This is a hourly position