Sales & Marketing Coordinator (Punta De Mita)

JOB OVERVIEW:

• Position supports the Area Sales & Marketing teams for Susurros del Corazon in Mexico.

  • SALES: 

    • Works closely with Travel Professionals, Group Planners and all members of the Sales & Operations Departments to increase and manage individual bookings.  

    • The role must provide superior customer service and bring value and support to the Area Sales Team.  

    • The individual will act as an on-property liaison for the sales team creating contracts, turnovers, amenities, perform site inspections, sales reporting, and overall coordination for the remotely-based Sales Team.   

• MARKETING: 

  • The Sales & Marketing coordinator supports the needs of the Area Marketing team while working closely with the on-property operations team. 

  • This role supports logistics, including media and tastemaker visits, on-property collateral needs, and light event coordination when needed. 

  • This individual will play a key role in helping to maintain consistent communication between the Area Marketing team and the operations team. 

QUALIFICATIONS & SKILLS:

Essential:

• Must possess broad knowledge of all aspects of high-end hotel operations, with strong emphasis on sales & reservations.  

• A foundational and understanding of a luxury aesthetic

• Ability to multi-task and take direction from multiple managers.

• Ability to work independently, effectively and efficiently.

• Available to plan and conduct site visits with clients. 

• Superior customer service skills are essential.

• Self-starter, and problem solving thinker.

• Ability to communicate clearly and effectively in English both verbally and written.

• Excellent time management skills.

• Strong organizational skills are required.

• Professional appearance & demeanor.

Desirable:

• At least three years experience working in a hotel sales or marketing capacity.

• Knowledge of Delphi, , CVENT, Opera and Google suite are a plus.

• Working knowledge of reservations and sales & catering systems.

• Knowledgeable on hotel industry contracts including consortia & OTA.

• Knowledge of food and beverage and spa operations.

ESSENTIAL JOB FUNCTIONS:

• Work with the Sales team in order to ensure adequate coverage for the Sales Department.  Field unsolicited leads.

• Manage RFP inboxes.

• Coordinate partner stays, sites and all details around the experience.

• Support team to achieve annual budgetary goals with respect to occupancy and revenue.

• Manage relationships with accounts and ensure that all information/history in the reservations system is current and accurate.

• Maintain a relationship with travel industry contacts throughout the planning of guest stays as needed.

• Prepare Group contracts and turnovers.

• Execute first deposit requests.

• Prepare and assist sales managers for travel.

• Execute email requests.

• Maintain a close relationship with remote sales managers and the marketing team to ensure the department runs smoothly and that hotel-wide standards initiatives are coordinated. 

• Coordinates all Media and Tastemaker visits, organizing itinerary, logistics and serving as the on-property point of contact. 

• Works with area marketing team and on-property operations teams to facilitate the flow of communication regarding experiences, and various marketing efforts 

• Support the teams with design work and various collateral needs:  including menus, event invitations and property announcements 

• Plays a key role in supporting on-property marketing and PR events, supporting with event coordinator when appropriate 

SECONDARY JOB FUNCTIONS:

• Continually update Delphi,& Reservations database with pertinent details.

• Assist with development of bookings (Group).  

• Plan and organize Familiarization Trips.  

• Assist Director of Sales with development of the sales department (including training, etc.).  

• Act as a backup sales resource to the sales team.

• Ability to plan and execute Site Visits.

• Other duties as assigned.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. The successful candidate will have a passion for developing others, align with the Auberge culture of ENRICHing people’s lives, and bring a strong generalist background in Human Resources.

If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family. 

This is a non-management position
This is a full time position