Service Reliability Engineering Lead  (Plano, TX; Washington, DC)

• Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. 
• Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. 
• Use a process-driven approach to leading design solutions. 
• Implement new software technology and coordinate simultaneous implementation tasks across teams. 
• May maintain or oversee the maintenance of existing software.  

• 4+ years of relevant professional experience; 
• Excellent verbal and written communication skills with experience presenting information and/or ideas to an audience in a way that is engaging and easy to understand; 
• Experience as a full-stack developer with hands on knowledge of languages like Java, Python etc. and exposure with application / infrastructure architecture;   
• Experience collaborating cross-functionally on availability / performance issues in order to identify root-cause, determine areas for improvement, and drive those actions to closure through effective solutions;  
• Extensive knowledge of principles, advanced techniques, and theories to suggest and implement solutions on a specific project, program, or product;  
• Experience identifying and selecting strategic options, and identifying resources to meet the defined objectives; 
• Influencing skills to include negotiation, persuasion of others, meeting facilitation, and conflict resolution; 
• Skilled in deriving business insight for the purposes of advising stakeholders and project team members, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.; 
• Adept at managing project plans, resources, and people to ensure successful project completion in an Agile / Scrum environment in order to facilitate the design / development of performance engineering and resiliency methodologies through collaboration with engineering and product teams to implement shift left techniques on test design & automation; 
• Experience advising teams in the writing of Performance and Chaos Engineering strategies and scripts with a strong emphasis on automated deployment, infrastructure automation solutions, and continuous integration & delivery processes; 
• Ability to identify gaps in the code from a non-functional viewpoint and experience assisting developers to fix the code and promote relevant reliability pattern implementations; 
• Skilled in establishing and maintaining the overall health, availability, performance, resiliency, and capacity of technology products with specific experience in performance engineering and validations using JMeter, Load Runner, etc.; 
• Skilled in cloud technologies and cloud computing to include Amazon Web Services (AWS) offerings, development, and networking platforms;  
• Experience defining, measuring, and improving Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Operations Processes (Incident, Problem Management), and Operations Toil Reduction through Automation;  
• Experience designing, building and implementing necessary dashboards from application and infrastructure health perspectives using tools such as Splunk, Dynatrace, Datadog, etc. to provide a single pane view of all critical business and operational information to relevant stakeholders;  
• Experience architecting solutions for the design and implementation of applications in the cloud;  
• Experience in activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, etc.;  
• Experience designing & developing highly available systems that utilize load balancing, horizontal scalability, and high availability;  
• Strong understanding and knowledge of Java / J2EE technologies and frameworks including UI / JavaScript frameworks, Spring Boot / Spring Cloud Frameworks, REST, Microservices, server-side frameworks;   
• Knowledge on Cloud technologies and containerization using Docker & Kubernetes;   
• Excellent understanding and demonstrated experience in the use of DevOps / CICD tools like Jenkins, Terraform, Jules and automated deployment tools;  
• Familiarity with Blue Prism, Selenium, or Ansible playbooks and programming languages like Java, Perl, Python or PowerShell scripting and Ansible playbook;  
• Experience implementing resiliency design pattern frameworks and validation. 

• Bachelor’s Degree or Equivalent;  
• Relevant certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, Splunk Certified Developer, Dynatrace, Sun Certified Java Programmer, etc.  

• An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
• Apply today to learn more and be part of our Growth story.

Department: Scout
This is a full time position