Title: Manager - High Touch Services, Desktop Support’@ Chicago, IL
Terms of Hire: Full Time.
Job description
Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.
Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.
9. Manages team (6) and conducts Performance management
internal tools to enhance knowledge sharing.
11. Strong communicator – able to provide clear direction and clarify information.
12. Provides technical analysis of requirements necessary for the protection of all
information processed, stored, or transmitted by systems.
13. Serves as an expert resource or go to person within a group.
Qualifications:
Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.
Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.
1. Provides operational support for Client's Executives and Traders – approximately 300
2. Manages Tech Bar for building supporting 2,700 partners
3. Operational support includes
9. Manages team (6) and conducts Performance management
internal tools to enhance knowledge sharing.
11. Strong communicator – able to provide clear direction and clarify information.
12. Provides technical analysis of requirements necessary for the protection of all
information processed, stored, or transmitted by systems.
13. Serves as an expert resource or go to person within a group.
You Will Enjoy:
Terms of Hire: Full Time.
Job description
Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.
Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.
- Provides operational support for Client's Executives and Traders – approximately 300
- Manages Tech Bar for building supporting 2,700 partners
- Operational support includes
- Windows 7 and Windows 10
- Third party trading applications – (ex. Bloomberg, 360 Treasury systems, BARX, BEx)
- Custom applications
- Hardware troubleshooting
- Operating system troubleshooting
- BYOD support
- Tickets
- Assets
- Escalations
- Create KBs
- Ensure team collaboration and consistency of procedures
- Communication to HT customers of NT changes and projects
- Metrics including TCOs, KPIs, Assets, Asset Management
- Collaborative approach using SharePoint, Teams, OneNote with HT customers
9. Manages team (6) and conducts Performance management
- Evaluations
- Mentoring
- Tech Bar
- Hires and terminations
internal tools to enhance knowledge sharing.
11. Strong communicator – able to provide clear direction and clarify information.
12. Provides technical analysis of requirements necessary for the protection of all
information processed, stored, or transmitted by systems.
13. Serves as an expert resource or go to person within a group.
Qualifications:
Responsible for managing an information services team, including conducting the performance management process and providing input for staffing and disciplinary actions.
Manages an information services service including personal computers and local area networks. Ability to manage technical support team that has high-level of expertise.
1. Provides operational support for Client's Executives and Traders – approximately 300
2. Manages Tech Bar for building supporting 2,700 partners
3. Operational support includes
- Windows 7 and Windows 10
- Third party trading applications – (ex. Bloomberg, 360 Treasury systems, BARX, BEx)
- Custom applications
- Hardware troubleshooting
- e. Operating system troubleshooting
- f. BYOD support
- Tickets
- Assets
- Escalations
- Create KBs
- Ensure team collaboration and consistency of procedures
- Communication to HT customers of NT changes and projects
- Metrics including TCOs, KPIs, Assets, Asset Management
- Collaborative approach using SharePoint, Teams, OneNote with HT customers
9. Manages team (6) and conducts Performance management
- Evaluations
- Mentoring
- Tech Bar
- Hires and terminations
internal tools to enhance knowledge sharing.
11. Strong communicator – able to provide clear direction and clarify information.
12. Provides technical analysis of requirements necessary for the protection of all
information processed, stored, or transmitted by systems.
13. Serves as an expert resource or go to person within a group.
You Will Enjoy:
- An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
- Apply today to learn more and be part of our Growth story.
Department: Scout
This is a full time position