Manager, Information Technology Systems (Palo Alto, CA)

• Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary
• Manage Veeva CRM projects that comprise of internal stakeholders and external partners.
• Responsible for the overall configuration, design, and functionality of the Veeva CRM functions.
• Strong technical expertise on the Veeva CRM platform including page layouts, custom objects, validation rules, permission sets, sampling program, closed loop marketing and approved emails.
• Prioritize and execute operational and enhancement requests that originate from multiple business groups.
• Strong understanding of the Territory alignment and targeting process.
• Develop the necessary documentation for IT solutions projects (e.g. technical requirements, data flow diagrams, etc.)
• Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness.
• Manage vendors conducting work on assigned projects, ensuring their deliverables are provided in a timely and quality manner.

• Proven experience with 3+ years leading and managing Veeva Commercial Suite and associated modules.
• Hands-on Admin experience with Veeva CRM and Veeva Vault.
• Strong technical expertise in troubleshooting and resolving issues.
• Experience with Veeva – Sample Management module is preferred.
• Strong working knowledge of Commercial IT processes, data, and systems is desired. 
• Strong understanding of the Master Data Management such as Reltio, Informatica is desired.
• SQL experience is preferred.
• Good business acumen to understand the value of business capabilities enabled by IT, interdependencies and major risks
• Good communication, facilitation and organization skills
• Ability to develop strong and collaborative relationships with people at all levels within different functions
• Highly aware of how their actions impacts others, drive to self-develop and strong desire to excel
• Bachelor degree in business, computer science or related degree
• Direct and honest in communication and feedback
• Demonstrates consistency between words and actions
• Develops and sustains cooperative productive partnerships
• Demonstrates passion for the job, organization and company
• Demonstrates strong accountability for results, performance, standards and continuous improvement
• Open to new approaches and embraces change

• Bachelor’s degree

• Occasional mobility within office environment.
• Routinely sitting for extended periods of time.
• Constantly operating a computer, printer, telephone and other similar office machinery.

• Work indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes.
• Frequent computer use at workstation.
• May move from one work location to another occasionally.
• Responsibilities may require a work schedule that may include working outside of “normal” work hours, in order to meet business demands.
• Occasional public contact requiring appropriate business apparel.

• An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
• Apply today to learn more and be part of our Growth story.

Department: Scout
This is a full time position