.png)
Production Support Engineer @ Jersey City, NJ (Jersey City, NJ)
Title: Production Support Engineer @ Jersey City, NJ
Terms of Hire: Full Time.
Job description
The Production Support Engineer supports Markets Tech and is part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related issues.
This role:
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.
You Will Enjoy:
Terms of Hire: Full Time.
Job description
The Production Support Engineer supports Markets Tech and is part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related issues.
This role:
- Provides support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management.
- Responds to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
- Communicates with line of business and management the overall status and health of the application.
- Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
- Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
- Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
- Provides real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
- Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
- Participates in DR and Resiliency
- Provides 24x7 on call support.
- 7+ years of production support experience with experience as a L2 application support team member.
- Proven expertise in:
- Primary– Linux / Unix ,Shell and Perl Scripting, Pro*C. Oracle, SQL server, Sybase
- Secondary – Python, Geneos ITRS, Autosys
- Experience providing generic solutions and avoid reoccurring incidents.
- Exposure to Back and Front Office Operations in investment banking environment
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
- Ability to support users on complex technical issues, data issues, problems related to supported app
- Strong sense of teamwork and inclusiveness.
- Must be a self-starter, motivated, innovative, capable of, providing technical solutions.
- Adaptability and ability to work under pressure
- Ability to provide on call 24x7 support.
- ITIL Certification
Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.
You Will Enjoy:
- An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
- Apply today to learn more and be part of our Growth story.
Department: Scout
This is a full time position