Patient Services Representative / Front Desk Receptionist (Lansing, MI)

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:
 Accurate computer input of patient demographics.
 Procure appropriate referrals and type referral follow-up letters when necessary.
 Assure daily schedules and medical records are reviewed.
 Filing and distribution of patient medical records.
 Schedule patient appointments when needed.
 Check out patients including collection of appropriate fees, all forms are completed properly, updating of medical records with correct labels.
 Completion of data spreadsheets in timeframe specified by organizational processes.
 Answering and managing of multi-line phone system.
 Processing of faxes daily.
 Stay current with the latest technologies & medications and be able to answer general patient questions (premium IOL’s, etc..)
 Verification of medical benefits for surgery and injections.
 Discuss benefits and costs of non-covered benefits with patients
 Complete consent and other necessary forms for surgery
 Forward packet of surgical paperwork to appropriate surgical facility/hospital
 Inform patient of any pre-admission testing (labs, EKG, etc.) as needed. Also of what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care.
 Schedule/board patient at correct facility (fax date/doctor/which eye/general information) with the appropriate boarding information per each surgical location requirements
 Type History & Physical forms
 Able to accurately complete surgery encounter form.
 Must comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
 Perform any other duties assigned to accomplish the task at hand.

This is a flexible position