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Pre Arrival Concierge (Riviera Maya)
Our Company
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our Property
Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with one another.
Role Summary
The Guest Itinerary Designer is the person who personalizes and designs the guests activities during their visit at Etereo, our designers must be able to identify our guest interests and passions and offer them different options to make their stay memorable, Guest itinerary designer will anticipate and don't miss the luxury touches understanding and applying our Etéreo standards, and will gather all the best experiences on the destination. Once the guest has decided the activities of interest, the itinerary designer will send a daily trip plan with dining activities, picks, along with a whole array of destination-specific attractions based on the off-site experiences offered by Etereo.
Core Responsibilities
Required Qualifications
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. The successful candidate will have a passion for developing others, align with the Auberge culture of ENRICHing people’s lives, bring a strong generalist background in Human Resources, and have a passion for wellness and the bucolic and agrarian lifestyle Etereo will be known for.
If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
Etereo Hotel is an Equal Opportunity Employer, M/F/D/V. Etereo provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Etereo Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our Property
Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with one another.
Role Summary
The Guest Itinerary Designer is the person who personalizes and designs the guests activities during their visit at Etereo, our designers must be able to identify our guest interests and passions and offer them different options to make their stay memorable, Guest itinerary designer will anticipate and don't miss the luxury touches understanding and applying our Etéreo standards, and will gather all the best experiences on the destination. Once the guest has decided the activities of interest, the itinerary designer will send a daily trip plan with dining activities, picks, along with a whole array of destination-specific attractions based on the off-site experiences offered by Etereo.
Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
Please note that this is not an exhaustive list of everything that a Guest Itinerary Designer will assist with. Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:- Ensure the guest experience meets or exceeds all the Auberge quality and service standards in the itinerary. This includes but is not limited to;
- Generate a report from one night before to identify the reservations made yesterday.
- Based on the calendar the Designer will send a pre contact email counting 60 days before the arrival
- Make sure to follow up on all the emails and prioritize from most to less important.
- Responding promptly and tactfully to any Guest.
- Answer all prospective guests' emails within the first 24 hours, no more.
- The Guest Designer will work via remote
- Will be responsible to give clear information about the guest journey to the operations team
- Will update all information about guest activities on OPERA and Alice
- Act as a remote ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.
- Is familiar with all Etereo & Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.
- Must maintain excellent relationships within the Guest Services department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
- Perform other duties as directed, developed or assigned.
Required Qualifications
- A genuine affinity for interacting meaningfully and positively with Etereo teammates.
- Self-confidence and sales skills, proactive at the moment of offering options
- Able to work on a flexible schedule, including weekends and holidays, according to department needs
- Drive to learn multiple computer programs and continually refine processes.
- Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.
- Estable internet connection from 5MBPS to 10MBPS.
- Ability to prioritize and follow up on work assignments.
- Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, and professional telephone interaction.
- Ability to think critically and solve problems as they arise.
- Ability to compute basic mathematical calculations.
- Ability to input and access data in a computer.
- Ability to be a clear thinker and remain calm under pressure.
- Ability to maintain the confidentiality of guest information and designated hotel data.
- English Spoken
- Luxury hotel experience
- Spanish language competency
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. The successful candidate will have a passion for developing others, align with the Auberge culture of ENRICHing people’s lives, bring a strong generalist background in Human Resources, and have a passion for wellness and the bucolic and agrarian lifestyle Etereo will be known for.
If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
Etereo Hotel is an Equal Opportunity Employer, M/F/D/V. Etereo provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Etereo Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: Cuartos / Rooms
This is a non-management position
This is a full time position