Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS,  and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives.

  • Ensure the safety of residents by limiting facility access to residents, staff and authorized visitors and service providers
  • Enforce House Rules and Program Policies, and set clear limits and boundaries
  • Teach residents life skills (cleaning, cooperation, responsibility, personal care, etc.)
  • Facilitate conflict resolution with residents including written incidents and grievance reports
  • Respond appropriately to emergencies including contacting appropriate staff, law enforcement or fire and medical personnel, as necessary and in a timely manner
  • Provide accurate and timely written reports and record keeping data.  Reports include by are not limited to TDR's, Observation Reports, Shift Log, Incident Reports, and Resident Warnings
  • Interfaces with other program staff including case managers to assure communication, consistency and teamwork among staff
  • Assist in preparing shelter for incoming families; maintaining the kitchen, dining and food storage areas; food and snack preparation
  • Participate in all assigned program events; assigned training sessions; staff, supervision and training meetings
  • Complete designated specific shift tasks such as hourly floor rounds, mail distribution and customer room inspections
  • Provide front desk and telephone reception ensuring customer confidentiality
  • Report unusual events in the logbook and to the appropriate staff members (Lead Residential Assistant, Clinical Services Coordinator, or Program Director)
  • Arrange transportation for residents as assigned
  • Arrange shift coverage for sick staff as needed
  • Perform clerical duties as assigned
  • Other duties as assigned.

  • Deep cleaning of building including common areas and bathrooms
  • Wash and organize program laundry and linen as needed
  • Supplemental assistance with Program and Kitchen cleaning and operations

  • Supervise residents in the Library and Computer lab
  • Facilitate House Meeting
  • Supervise and serve meal and snack as well as clean up dining room and kitchen                                            
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
  • 2 years working with homelessness. 
  • Basic knowledge of substance abuse and mental health issues.
  • Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
  • Good written and verbal communication skills. 
  • Spanish speaking preferred but not required.
  • Ability to prioritize tasks with strong organizational skills
  • Ability to design systems and processes to track data and monitor progress
  • Knowledge of sanitation standards and HIV/AIDS Universal Precautions         

Knowledge, Skills & Abilities
  • Functional knowledge of Microsoft Office Products, knowledge of networking concepts would be a plus
  • Ability to speak Spanish or Cantonese is desirable
  • Knowledge of mandatory reporting requirements for people working with children
  • Knowledge of issues facing homeless families
  • Must be able to read and write English         
  • Achievement oriented
  • Teamwork and cooperation
  • Client centered
  • Organizational awareness                                           
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Council On Accreditation (COA) Roles
  • Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
  • Is responsible for accurate and timely submission of case records.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
  • Occasional lifting, pushing, and pulling.
  • Occasional repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Driving is not required for this position.
  • Typing/data entry
  • Hearing is required for answering phones and responding to client request
If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required).


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Shelter for families who are homeless
  • Working environment is clients’ living environment
  • Many children and constant noise
  • Very old building not designed for office space, but accommodations have been made and are seriously considered to make the environment appropriate for work
  • Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Department or Program: St. Josephs Family Center
This is a non-management position
This is an on call position
Union status: Union
Fingerprinting clearance: Required
TB Screening: Required

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