Housing Case Manager (San Francisco, CA)

• Conduct comprehensive housing searches and Landlord recruitment to establish a portfolio of housing units that meet the needs of the served population. Units shall be reasonable in size, near transportation and other amenities, consistent with tenant preferences to the most significant degree possible, and accessible to tenants with disabilities.
• Maintain Communication and coordination with Coordinated Entry Access Points, The Housing Authority, and EHV case management partners to remove any barriers to the housing referral process;
• Collaborate with HSH to identify and act upon opportunities to secure units.  This may include presentations, planning, and other activities needed to engage new partners, secure real estate, or expand the housing inventory supported by EHV resources.
• Engagement with all tenants referred for housing placement to determine preferred housing options, required services, and needed documentation;
• Housing Navigation services to assist successful transition into permanent housing, including unit viewings and selection, accompaniment during the move-in process, and orientation to the neighborhood and surrounding services;
• Provide case management services to families enrolled in the SF HOME Emergency Voucher Program, including at least two in-person contacts per month, one being a home-based contact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
• Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives, and timelines.
• Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
• Act as a favorable support liaison between Landlords and program participants to ensure housing stability.
• Maintain continuity of services by coordinating new and existing outside service providers.
• Assist families in accessing appropriate resources and taking appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
• Maintain an open relationship with relevant family service providers involved with aftercare families.
• Participate in related programs, organizations, and community meetings as assigned.
• Maintain accurate, current, and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.
• Computer data entry as required into CARES.
• Participate in staff meetings, client peer reviews, in-services, and other training as required.
• Work in collaboration with other team members and the Program Director to design and implement program operations and policies.

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• BA degree and one year of experience preferred or AA degree and three years related experience.
• Previous experience locating and maintaining affordable family housing.
• Experience working with families in crisis.

• Strong coordination skills.
• Knowledge of community resources for families transitioning from homelessness.
• Strong knowledge of substance abuse and mental health issues and treatment models.
• Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
• Functional knowledge of Microsoft Office Products.
• Ability to speak Spanish or Cantonese required.
• Knowledge of mandatory reporting requirements for people working with children.
• Knowledge of issues facing homeless families.
• Must be able to read and write English
• Must be able to drive and access a reliable vehicle for home visits (mileage and cell phone stipend paid by agency).
• Ability to communicate clearly in both verbal and written forms.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Achievement oriented
• Teamwork and cooperation
• Client-centered
• Organizational awareness

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and fingers.

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

• Driving is required for this position.

• Must enter private residences during client home finding/housing search.
• Occasionally exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.
• May include contact with clients with mental health issues who demonstrate behaviors such as profanity, shouting, running away, self-harm, and violence.
• The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
• The worker is subject to outside environmental conditions: No adequate protection from the weather.
• The worker is subject to noise: Noise in the work environment can be moderate to excessive.

• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior

Department or Program: SF HOME
This is a full-time position
Union status: Union
Fingerprinting clearance: Required
TB Screening:
COVID-19 Proof of Vaccination: Not required
Pay Range: $26.41