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Guest Service Representative (Santa Fe, NM)
Do you enjoy connecting with people and sharing Santa Fe's rich culture with others? Join our Guest Services team and get the opportunity to take part in creating unique experiences.
We seek a motivated and organized individual to join our growing team of hospitality professionals. If you have prior luxury hotel experience or refined customer service skills within the hospitality industry, we invite you to apply. This full-time position includes morning and evening shifts with an hourly start rate of $18.00.
Duties and Responsibilities:
This job description is not intended to be all-inclusive; employees may be asked to perform other related duties to meet the Company's ongoing needs.
About Us: Nestled in the heart of downtown Santa Fe, often called “The City Different,” sits The Inn of The Five Graces. Set in the historic Barrio de Analco, the oldest continuously inhabited neighborhood in the U.S., the Inn’s earthy, traditional adobe and stone exterior belies the extraordinary sensual experience that awaits. A step through its doors invites a feast of color and texture that awakens the imagination. Each unique room showcases handcrafted artisan pieces and one-of-a-kind treasures from the historic Silk Road that once linked Europe and Asia. Echoes of rustic Spain, lingering in New Mexico’s Hispanic heritage, are reflected in the Seret style’s trademark synthesis of East and West. There is much to explore beyond the Inn’s walls.
Employees will enjoy working within these visually unique and historic buildings. Full-time employees can access benefits such as Medical, Vision, Dental, Life Insurance, TransAmerica, Sick Leave, Paid Time Off (PTO), and employee discounts at our Hotel, Spa, and Pink Adobe Restaurant.
We seek a motivated and organized individual to join our growing team of hospitality professionals. If you have prior luxury hotel experience or refined customer service skills within the hospitality industry, we invite you to apply. This full-time position includes morning and evening shifts with an hourly start rate of $18.00.
Duties and Responsibilities:
- Excellent customer service.
- Must be able to use daily operating systems: Opera, Microsoft Office Suite, Etc.
- Making reservations via phone call.
- Processing payments and deposits
- Responsible for replying to all Guest Services emails promptly.
- Responsible for Front office cleanliness-organizing the office and restocking items
- Assisting with all guest requests before or while in-house promptly
- Assist with arrivals and departures; paperwork, car, luggage, concierge assistance, walking guests to their accommodations, etc.
- Assists with other tasks assigned by supervisors or management.
This job description is not intended to be all-inclusive; employees may be asked to perform other related duties to meet the Company's ongoing needs.
About Us: Nestled in the heart of downtown Santa Fe, often called “The City Different,” sits The Inn of The Five Graces. Set in the historic Barrio de Analco, the oldest continuously inhabited neighborhood in the U.S., the Inn’s earthy, traditional adobe and stone exterior belies the extraordinary sensual experience that awaits. A step through its doors invites a feast of color and texture that awakens the imagination. Each unique room showcases handcrafted artisan pieces and one-of-a-kind treasures from the historic Silk Road that once linked Europe and Asia. Echoes of rustic Spain, lingering in New Mexico’s Hispanic heritage, are reflected in the Seret style’s trademark synthesis of East and West. There is much to explore beyond the Inn’s walls.Employees will enjoy working within these visually unique and historic buildings. Full-time employees can access benefits such as Medical, Vision, Dental, Life Insurance, TransAmerica, Sick Leave, Paid Time Off (PTO), and employee discounts at our Hotel, Spa, and Pink Adobe Restaurant.
This is a non-management position
This is a full time position