Reservations Agent | Full-Time (Forestville, CA)
Voted #1 Best Resort Hotel in California by Travel & Leisure Magazine, Farmhouse Inn is looking for a full-time a Reservations Agent to become a part of the team for this 25-room luxury boutique hotel. Our Reservation Agents are passionate about creating a very personal, magical guest experience in one of the finest wine country inns. You will work with an incredible team of passionate owners, experienced managers, and dedicated coworkers. This is a wonderful opportunity to become part of the ongoing, rich history at a top luxury inn.
Farmhouse Inn offers extensive and competitive benefits (upon meeting eligibility requirements):
- Health/Dental/Vision/Chiropractic Benefit Plans
- 401(k) Plan
- Employee discounts at the Inn, Restaurant, & Spa
Essential Duties:
The job duties listed below are an overview of the essential duties and measures required to be successful in the position. Please note that the listed examples do not include all tasks, which may be expected within this job position.
- Answer all calls and responds promptly to voicemails, emails, internet inquiries following all company standards regarding telephone etiquette and information
- Possess thorough product knowledge of room types, room positioning, current rates, facilities and services within the hotel
- Accurately inputs reservations into the property management system, noting requests for special accommodations, reservations, service items, room types etc.
- Offer and upsell hotel amenities to guests as appropriate
- Review all reservations entered for the day to confirm proper rates, guest information, and any special requests
- Prepare all confirmation letters to be (e)mailed the same day as the reservation is booked
- Accurately process deposits, refunds, and forfeitures
- Keep a close eye on and update all internet booking systems including downloading, processing, changes, and cancellation of reservations
- Assist with booking dinner and/or spa reservations for guest(s)
- Monitors waitlist for upcoming dates- contacts guest(s) if room becomes available
General Requirements:
Education: High School diploma or equivalent
Experience:
- Experience in Hospitality or Customer Service related environment. Focus on exceptional phone and email etiquette is critical for this position.
Qualifications:
- Excellent written, verbal and non-verbal communication skills
- Exceptional customer service skills, including phone manner and etiquette
- Ability to speak, read, write, and understand the primary language(s) used in the workplace
- Strong relationship building skills including ability to lead team members through influence and work collaboratively with others to achieve desired results, along with strong team development skills
- Ability to quickly problem solve and make sensible decisions
- Must possess excellent attention to detail, high level of organization, and the ability to multi-task, follow through and re-prioritize well to meet deadlines on multiple projects
- Scheduling flexibility to meet operational needs. Working some holidays is a requirement in this position
Physical Requirements:
- Able to perform all essential duties with or without accommodation
- Pushing & Pulling: Average weight 20lbs frequently
- Lifting & Carrying: Average weight 20lbs frequently
- Standing & Walking: Occasionally
- Kneeling & Crawling: Occasionally
- Reaching: Constantly
- Sitting: Constantly
Pay Range:
The starting pay range for this position is $16.00-$20.00 per hour. This is the pay range for this position that Farmhouse Inn reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.
This is a non-management position
This is a full time position