Job Title: Bilingual Family Support Coordinator (English/Cantonese or English/Vietnamese)
Reports To: Family Support Manager
Location: San Francisco (Excelsior Neighborhood)
Salary Grade/Range: $27-$28/hr based on experience, full-time position

To Apply: Review the full posting. If you match our qualifications and interests, please click "apply" to submit your cover letter and resume. (An account creation is not required.) No phone calls or recruiters. Only resumes with cover letters will be reviewed.

Date: November 9, 2022

Benefits Package
  • 100% employer-paid Kaiser Platinum Plan, plus Vision & Dental
  • Vacation starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
  • 14 Holidays including winter week holiday break
  • Paid sick and bereavement leave
  • 403(b) retirement plan with employer contribution
  • Professional development
  • PLUS: Flexible Spending Accounts, Employee Assistance Program, Employee Recognition, Events, and a great work environment

Position Overview
In accordance with Family Connections’ mission and standards, the Bilingual Cantonese or Vietnamese Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide programs that support families as they identify and meet their own goals, and nurture the development of their children in the context of their family and culture. The position will support families, with a focus on Cantonese and Vietnamese speaking families, through case management to parents/caregivers of children, support groups, information and referrals, outreach, and other related work.

Essential Responsibilities:
  • Plan and implement family support programs in accordance with the work plan and goals including parent/caregiver workshops, community events, information and referral, and caregiver support group
  • Provide case management, information and referral, and workshops to Cantonese/English or Vietnamese/English peaking participants
  • Conduct assessments that identify the strengths and needs of individuals and families and implement these findings into individual service plans
  • Plan, implement, and consistently evaluate service plans with participants to assist in housing, employment, financial, educational, family functioning, and other needed services
  • Support and facilitate weekly support groups including organizing guest speakers
  • Responsible for some translation of intake forms, agency rules, announcements, and communication between families and staff
  • Help engagement efforts including conducting outreach at public and private organizations, events, and collaborating on marketing materials
  • Facilitate surveys and evaluations of family support programs, and work with colleagues to monitor progress for grant proposals and reports
  • Work collaboratively with onsite and offsite service providers to ensure comprehensive coordination of care for participants
  • Facilitate/co-facilitate occasional workshops on topics of interest
  • Other duties as assigned

Qualifications / Requirements:
  • Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counseling, or related field; degree can be substituted with additional years of relevant professional experience
  • Bilingual in Cantonese/English or Vietnamese/English required
  • 2+ years of experience working in children and family services, including case management
  • Excellent interpersonal and written communication skills
  • Knowledge of early childhood education and intervention
  • Strong organizational and administrative skills including familiarity with Microsoft Office and working knowledge of databases
  • Able to work both independently and collaboratively
  • Able to handle multiple tasks, great problem solving, mediation skills and commitment to the Agency’s mission

COVID-19 Requirements
All new hires are expected to be fully vaccinated or have plans on getting fully vaccinated before the start of their employment. Full vaccination also includes COVID-19 1st and 2nd Booster shots.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The employee must frequently lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Agency Overview
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources.

Family Connections provides a comprehensive continuum of care, supporting families through our array of interconnected, participant-driven programs. We serve primarily low-income, immigrant working families and individuals in San Francisco, offering early childhood education, summer and afterschool programs, and family services. Our goal is to support and empower parents and caregivers to develop healthy families that will, in turn, create a thriving community in which to raise children. Visit to learn more.

Family Connections Centers is an equal opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. Qualified applicants will receive consideration for employment.

Department: Family Support Department
This is a non-management position
This is a full-time non-exempt position

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