Job Title: Lead Case Manager - Bilingual in English and Spanish, Vietnamese, or Chinese)
Reports To: Family Support Director
Location: San Francisco
Salary Grade/Range: $31-$32 hourly, based on experience, full-time, non-exempt
To Apply: Review the full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.) No phone calls or recruiters. Only resumes with cover letters will be reviewed.

Benefits Package
  • 100% employer-paid Kaiser Platinum Plan, plus Vision & Dental
  • Vacation starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
  • 14 Holidays including winter week holiday break
  • Paid sick and bereavement leave
  • 403(b) retirement plan with up to 3% employer contribution
  • Professional development
  • PLUS: Flexible Medical Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment

Date: June 1, 2023

Essential Responsibilities
In accordance with Family Connections’ mission and standards, the Lead Case Manager works in partnership with parents/ caregivers, staff, and community agencies to build collaborative relationship and provide programs that support parents as they identify and meet their own goals and nurture the development of their children in the context of their family and culture.

Essential Responsibilities
  • Provide comprehensive case management, family advocacy and information and referrals
  • Conduct assessments that identify strengths and needs of individuals and families and implement these findings into individual service plans
  • Plan, implement, and consistently evaluate service plans with participants to assist in housing, employment, financial, educational, family functioning and other needed services
  • Provide training and coaching to case managers on best practices
  • Manage referrals and coordinate distribution of referrals to case managers
  • Support and facilitate weekly support groups including organizing guest speakers
  • Responsible for some translation of intake forms, agency rules, announcements, and communication between families and staff
  • Help outreach efforts including conducting outreach at public and private organizations, events, as well as updating outreach area/ materials
  • Plan and implement family support programs in accordance with work plan and goals including community events and caregiver support group
  • Facilitate surveys and evaluations of family support programs, and works with colleagues to monitor progress for grant proposals and reports
  • Work collaterally with onsite and offsite service providers to ensure comprehensive coordination of care for participants
  • Provide coaching and community resources to Family Support team
  • Review/audit Family Advocacy/ Case Management files
  • Co-Lead case consultation meetings
  • Other duties as assigned by FCC Family Support Director

Qualifications / Requirements:
  • BA preferred; or additional relevant professional experience with AA Degree in Social Work, Human Services, Family Services, Counseling, or related field
  • Bilingual Cantonese/English or Spanish/English required
  • 3+ years of experience working with children and family services, including case management
  • Excellent interpersonal communication skills
  • Knowledge of early childhood education and intervention
  • Familiarity with Microsoft Office and working knowledge of databases
  • Strong organizational and administrative skills including familiarity with Microsoft Office and working knowledge of databases
  • Able to work both independently and collaboratively
  • Able to handle multiple tasks, great problem solving, mediation skills and commitment to the Agency’s mission

Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Agency Overview
For over 25 years, Family Connections has provided opportunities for families of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We help families grow.  Please visit us on the web at

Family Connections Centers is an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Department: Family Support Department
This is a full-time non-exempt position

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