OUR COMPANY 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY
Grace Hotel Santorini, Auberge Resorts Collection (www.aubergeresorts.com/gracehotel) is open for the summer season between 15 April 2023 and 31 October 2023. Having received consistent critical acclaim since it opened, the resort offers 21 rooms and suites and the Grace Villa.  Enjoy magical views from a clifftop location on one of Greece’s most romantic islands. In 2016, the hotel underwent a full renovation of its luxurious rooms and suites and restaurant, opened a new Champagne lounge with breath-taking views of the Caldera, and created a yoga studio and fully equipped gym. The 363 Bar offers the most magical views to the Aegean, serves the finest cocktails, created especially by Baba AuRum #50bestbars 

Varoulko Santorini, the hotels restaurant is a collaboration with the first restaurant in Greece awarded with one star Michelin, the “Varoulko Seaside” in Athens.
 
Innovative design, award-winning gastronomy and a passionate team focused on every detail combine to provide truly memorable experiences for each guest. Grace Hotel Santorini is part of Auberge Resorts Collection (www.aubergeresorts.com), a portfolio of extraordinary hotels, resorts, residences and private clubs.


ROLE SUMMARY
Join our team as Hotel Operations Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for leading and guiding the Front Office and Housekeeping teams,
services and procedures, while actively cooperate with  he head of departments to ensure the smooth running of Hotel operations.


KEY RESPONSIBILITIES
Reporting directly into the General Manager, the responsibilities will include but not be limited to the following:

To ensure timely, efficient & professional greeting, check-in and room is provided by all Front Desk and Housekeeping colleagues ensuring
  • Maintain a high morale and productivity and communication across Front Office, Housekeeping, and other departments.
  • Develop colleagues, Team Leaders and Managers by delegating tasks and
    empower and coach them making sure they achieve the desired
    results.
  • Oversee the Maintenance and Configuration of the Opera system ensuring
    that input standards of profiles and reservations are correct, selling
    strategies are being followed and the system is “cleaned” from duplicate
    profiles and expired rates etc. on a regular basis.
  • Prepare the departmental budget and ensures measures are in place to achieve or
    exceed the budgeted profit.
  • Ensure that all Grace Hotel Service Standards, policies and procedures are
    properly understood, implemented administered and monitored
    throughout the Hotel team.
  • Achievement of Key Performance Indicators related to financial, sales,
    people, quality and guest satisfaction targets.
  • Development of PR/Sales & Marketing activities, business strategies and
    new opportunities hence contributing to the short and long-term
    organisational planning.
  • Conduct regular quality audits within public spaces, rooms, back of
    the house, promptly undertaking necessary actions to guarantee the
    delivering of highest quality of services.
  • Meeting and greeting Guests, including VIPs and major corporate clients
    upon arrival and departure.
  • Monitoring and preparing appropriate replies to Guest’s satisfaction reports
    on social media channels.


OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 

This is a full time position

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