Senior Property Administrator (Toronto, ON)

About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients. 
 

Reporting directly and a key support to the Property Administration Supervisor, this role is responsible for the administration and processing of property residents’ accounts receivable and collections of tenant rental payments. The position is also responsible for accounts payable processing of site invoices for a portfolio of multi-residential properties.
 

RESPONSIBILITIES

• Handling resident enquiries professionally and courteously provide superior customer service to both internal and external customers
• Process daily resident activities including move-ins, move-outs, last month’s rent/security deposit applications, rent adjustments, parking adjustments and resident discharge adjustments
• Input rental payments to the property financial system, creating a deposit slip and receipt batches and deposit cheques using Yardi 7S Check Scan and BMO deposit edge scanners
• Process rent increases, AGI’s (above guideline increases) and rent reductions as required
• Ability to read, reconcile, understand, and explain a resident ledger
• Prepare summary and detail monthly aging accounts receivable reports while providing explanations for long-standing arrears on accounts
• Administer any required rent reminders, N1, N4, N5, N6 and N8 documents
• Forward delinquent accounts to legal
• Assist the Property Management team with collection of delinquent rents
• Complete cheque requisitions
• Reconcile and issue annual rent statements if required by the resident
• Upload vendor invoices into system and match them to Purchase Orders
• Process invoices for payment using Payscan
• Understand approval workflow in Yardi
• Understand purchase order and change order process in Yardi as well as job cost for In-suite work
• Work closely with site teams and property administration teams to process invoices and troubleshoot outstanding amounts
• Assist with Team Training
• Assist with System Testing
• Process Documentation
• Other projects as required

QUALIFICATIONS

• Minimum of 5 years of real estate accounts receivable administration
• Knowledge of the Residential Tenancies Act, and Landlord Tenant Board Forms (N1, N4, N5, N6 and N8 documents)
• Experience in Yardi Voyager 7s
• Detail oriented and takes pride in their work
• Other important qualifications include the ability to work under pressure, meet tight deadlines, and manage multiple demands and completing priorities
• Other skills include intermediate to advanced knowledge of Microsoft Excel, Outlook, and Adobe

• 3 Weeks of Vacation per year
• 3 Paid Personal Days per year
• Up to $2,000 annual Education Allowance
• Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
• Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

This is a full time position