GWL Realty Advisors- Administrative Services Coordinator (Brampton, ON

About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for an Administrative Services Coordinator to assist with the daily operations of a busy multi-residential property office! Some of the major responsibilities include answering telephone calls and taking messages, distributing incoming mail, processing purchase orders, and completing expense reports.

RESPONSIBILITIES

Customer Service

Develops and maintains an excellent line of communication among site management, contractors, and tenants
Handle all telephone and walk-in inquiries from current residents professionally and courteously
Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
Promote a strong sense of community
Respond and action tenant complaints and concerns
Assist in booking appointments with our contractors to ensure they completed the required work
Ensure resident satisfaction and external contractors are compliant to work order requests
Follow-up with residents after maintenance work, to ensure job completion and tenant satisfaction

 
Administration + Reporting

Receive, sort, inspect and stamp rent cheques for deposit
Develops and maintains the departmental filing system
Utilize the property management system to record transactions and run various operating reports
Welcome new residents and provide a full orientation in coordination with Leasing Team
Sort all incoming and outgoing mail services – including courier requirements
Organize office area to ensure it is kept tidy and well-organized
Issues Purchase Orders
Maintains purchase order control, issue and track orders
Responsible for the operation of the parking lot; assigning spots; print the Parking Log for monthly parking audit, update records and follow up with residents on various parking issues
Receive security reports and review for problems or trends to be escalated to the Community or Property Manager
Control issuance and deletion of building security access Fobs from security system
Maintain and update Intercom records
Monitor inventory office stationery & supplies
Maintain, monitor, and update suite key records

 
QUALIFICATIONS

1+ year of experience in an administrative role
Must possess exceptional communication and interpersonal relationship skills
Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
Strong attention to detail, problem-solving, and follow-up is required
Must be a self-starter with high degree of initiative, flexibility, and professionalism
Ability to work with a diverse group of people and interests while being culturally aware
Possess knowledge of health and safety practices
Property Management/Real Estate experience an asset
Bachelor’s Degree is preferred

What we Offer

3 Weeks of Vacation per year
3 Paid Personal Days per year
Up to $2,000 annual Education Allowance
Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

'What we Offer' section only applies to full-time employees.

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

This is a full time position

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Administrative Services Coordinator (Brampton, ON - Silver Maple Court)

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