GWL Realty Advisors- Community Manager (Ottawa, ON)

About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

Job Title: Community Manager
Reports to: Property Manager
Employment Status: Salary Full-Time (40 hours/week)

Position Overview: this role is important to the successful operation of a residential building and is responsible for the overall performance of multiple properties.

Duties:

Customer Service:

Professionally and courteously handle all inquiries, feedback, complaints or concerns
Maintain an overall focus on enhancing the customer experience

Management:

Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
Ensure all appropriate logs, inspections, certificates, permits are up-to-date
Host weekly team meetings in conjunction with the Property Manager
Ensure compliance with all legislation
Complete thorough orientation and training of new and existing staff according to established policies and procedures

Maintenance:

Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours)
Complete month-end duties and responsibilities, which includes coordinating all aspects of suite turnovers.
Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses
Assist with annual suite inspections

Administration:

Oversee rent collection striving for zero arrears each month and track frequent delinquency
Assist with accounts payable when required
Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
Other duties as assigned

Requirements:

3-5 years experience in customer service
Property Management experience an asset
Must possess valid driver’s license

What We Offer

3 Weeks of Vacation per year
3 Paid Personal Days per year
$400 to use towards wellness spending account (until Dec 31st, 2023)
Up to $2,000 annual Education Allowance
Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs

'What we Offer' section only applies to full-time employees.

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

GWLRA uses a third-party platform, the applicant manager (TAM), to manage our recruitment process. You can read the TAM privacy policy by clicking on the link here. If you choose to apply for a job with us, or subscribe to be notified of new jobs, your personal information will also be collected by GWLRA and will be handled in accordance with our Privacy Policy (Click here to read the GWL Realty Advisors Inc. Privacy Policy).

CIGWL utilise la plateforme d’un tiers, soit un système de gestion des candidatures (pour l’acquisition de talents), afin de gérer son processus de recrutement. Pour connaître la politique de protection des renseignements personnels du fournisseur du système de gestion pour l’acquisition de talents, cliquez sur ce lien. Si vous choisissez de postuler à un poste chez nous ou de recevoir nos offres d’emploi, vos renseignements personnels seront aussi recueillis par CIGWL et utilisés conformément à notre Politique de protection des renseignements personnels (cliquez ici pour lire la politique de protection des renseignements personnels de Conseillers immobiliers GWL inc.).

This is a management position
This is a full time position

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