About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients. 
 


We’re looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work!! This role is on the front-line of a busy commercial property management office and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.
 
RESPONSIBILITIES

Coordination + Administration
  • Administrative duties such as maintenance of information into property management systems e.g. Yardi), inputting work orders (AngusAnywhere), managing monthly tenant billables, purchase orders, work permits, and other related job functions
  • Assisting with coordination and execution of events
  • Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
  • Assisting with Tenant Satisfaction Surveys and summaries
  • Ensure proper file management and archive of files
  • Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

Communication + Customer Service
  • Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
  • Answer all incoming telephone calls and email inquiries
  • Managing the communication and execution of tenant Advisory Notices

QUALIFICATIONS
 
  • 1+ year of customer service experience
  • Previous administrative experience preferred  
  • Passionate about customer service and always looking for ways to go above and beyond
  • Nimble + adaptable with strong organizational skills
  • Excellent problem-solving skills and able to navigate complex situations
  • Interested in property management
  • Proficient with Microsoft Office
  • A high level of professionalism as this role works with professional tenants
  • Collaborative nature with strong communication skills
  • Post Secondary education

WHAT WE OFFER
 
  • 3 weeks of vacation per year
  • 3 paid personal days per year
  • Half-day every Friday before a long weekend
  • Eligible to participate in our annual performance based bonus program
  • A comprehensive health benefits plan that supports you and your family
  • Up to $2,000 annual education allowance
  • Up to $5,000 annual mental health coverage
  • A friendly, welcoming, and supportive culture 
  • Many social and team events! 

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.


Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.


GWLRA uses a third-party platform, the applicant manager (TAM), to manage our recruitment process. You can read the TAM privacy policy by clicking on the link here. If you choose to apply for a job with us, or subscribe to be notified of new jobs, your personal information will also be collected by GWLRA and will be handled in accordance with our Privacy Policy (Click here to read the GWL Realty Advisors Inc. Privacy Policy). 
 
CIGWL utilise la plateforme d’un tiers, soit un système de gestion des candidatures (pour l’acquisition de talents), afin de gérer son processus de recrutement. Pour connaître la politique de protection des renseignements personnels du fournisseur du système de gestion pour l’acquisition de talents, cliquez sur ce lien. Si vous choisissez de postuler à un poste chez nous ou de recevoir nos offres d’emploi, vos renseignements personnels seront aussi recueillis par CIGWL et utilisés conformément à notre Politique de protection des renseignements personnels (cliquez ici pour lire la politique de protection des renseignements personnels de Conseillers immobiliers GWL inc.). 


 

This is a full time position

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