About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients. 
 

We’re looking for a Community Manager to drive the successful operation of a residential building and be responsible for the overall performance of multiple properties. Performance metrics include marketing, administration, expense control, income maximization, physical maintenance of the buildings and surrounding property, daily management and training of support staff. A positive attitude within a learning environment is essential.

This role will require significant confidence in the daily use of technology to provide superior customer service to residents and other clients. This job requires the chosen candidate to be on site daily.

RESPONSIBILITIES

Customer Service:
  • Professionally and courteously handle all inquiries, feedback, complaints or concerns
  • Maintain an overall focus on enhancing the customer experience
  • Ensure all team members tasks/duties are completed on time, if applicable
  • Participate in monthly meetings with portfolio leads to ensure that all staff are following policy and procedures, if applicable
Management:
  • Be responsible and accountable for the supervision and activities of all site staff, service providers and contractors
  • Ensure all appropriate logs, inspections, certificates, permits are up-to-date
  • Host monthly health and safety meeting with all site staff
  • Host weekly team meetings in conjunction with the Property Manager
  • Ensure compliance with all legislation including but not limited to the Residential Tenancies Act, Tenant Protection Act, Labour Relations Act, Fire Code, and Occupational Health & Safety Act
  • Assist and oversee management of major building projects including distribution of notices, coordination, and resident updates
  • Conduct performance reviews of all direct reports, if applicable
  • Implement process improvements
  • Complete thorough orientation and training of new and existing staff according to established policies and procedures
Health & Safety:
  • Educate all staff about their role with respect to Health & Safety standards
  • Follow the company’s Health and Safety policy
  • Ensure all vendors and contractors comply with the established health and safety policy, and immediately address any infractions, hazardous conditions, or damaged equipment
  • Ensure staff wears prescribed Personal Protective Equipment (PPE) as required
Marketing and Leasing:
  • Maintain occupancy and rental income levels which comply with budgeted expectations
  • Oversee leasing activities to ensure productivity with leasing team
  • Ensure all leasing forms are properly completed
Maintenance:
  • Ensure maintenance repairs are completed on a timely basis to ensure resident satisfaction and safety (within 24 – 48 hours)
  • Complete month-end duties and responsibilities, including suite pre-inspection and scheduling of contractors and staff for turnover of suites
  • Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses, if applicable
  • Monitor incoming and outgoing suite inspections and document as required
  • Conduct annual suite inspections
  • Ensure all technicians are following health and safety and GWLRA procedures
Administration and Reporting:
  • Oversee rent collection striving for zero arrears each month and track frequent delinquency
  • Assist with accounts payable when required
  • Conduct random site inspections of buildings and suites
  • Complete any reporting consistent with requirements of the property management contract
  • Perform and document monthly site and vacant suite inspections, routinely follow-up to ensure all deficient items identified are addresses in a timely manner
  • Other duties as assigned
QUALIFICATIONS
  • 3+ years of experience in a supervisory, team lead, or managerial role 
  • Completion of (or working towards) Property Management Designation
  • Residential Property Management experience is required with working knowledge of building mechanics
  • Hotel customer experience is an asset
  • Must possess valid driver’s license and proof of insurance
  • Intermediate level knowledge of Yardi S7 and MS Office (Word, Excel, Outlook, and PowerPoint)
  • Must possess exceptional communication and interpersonal relationship skills
  • Strong attention to detail, problem-solving, and follow-up is required
  • Must be a self-starter with high degree of initiative, flexibility, and professionalism
  • Ability to work with a diverse group of people and interests while being culturally aware
  • Possess knowledge of health and safety practices
  • Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
  • Ability to work flexible hours
WHAT WE OFFER
 
  • 3 Paid Personal Days per year
  • 3 weeks of vacation per year
  • Flexible work environment with some ability to work from home
  • Flexible Benefits
  • Collaborative team environment

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA!


Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know


 

This is a full time position

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