About GWL Realty Advisors

GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients. 

Position Overview: This role assists the site team inspect suite turnovers and manage current suite turnovers to ensure legal obligations are met. 

Reports to: Property Manager
Employment Status: Salary Full-Time (40 hours/week)
Primary Location: High Park Village
Suite Total: 988

Customer Service:
  • Handle all telephone and walk-in inquiries from current residents professionally and courteously
  • Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
  • Promote a strong sense of community
Administration and Reporting:
  • Correspond with Property Administrator regarding the daily resident adjustments, including move-ins and move-outs
  • Conduct renewal inspections and complete follow up with residents and contractors as appropriate
  • Issue and track work and purchase orders
  • Monitor expenses to budget as directed by the Property Manager
  • Review all incoming and outgoing in-suite inspections and repairs to ensure resident satisfaction and external contractors are compliant to work order requests
  • Utilize the property management system to record transactions and run various operating reports
  • Welcome new residents and provide a full orientation in coordination with Leasing Team
  • Prepare summary and detail monthly aging accounts receivable reports
  • Sort all incoming and outgoing mail services including courier requirements
  • Organize office area to ensure it is kept tidy and well-organized
  • Monitor inventory office stationery supplies
  • Code all invoices
  • 2+ years of experience in a customer service or administrative role
  • Property Management/Real Estate experience an asset
  • Must possess exceptional communication and interpersonal relationship skills
  • Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
  • Strong attention to detail, problem-solving, and follow-up is required
  • Must be a self-starter with high degree of initiative, flexibility, and professionalism
  • Ability to work with a diverse group of people and interests while being culturally aware
  • Possess knowledge of health and safety practices
  • Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
What We Offer:
  • 3 Paid Personal Days per year
  • 3 Weeks Vacation per year
  • Flexible Benefits 
  • Annual Bonus Opportunity 
  • Pension Plan 
  • 3 Paid Personal Days per year
  • 3 weeks of vacation per year
  • Up to $2,000 annual Education Allowance
  • Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
  • Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness
Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA!

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know


This is a full time position

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