Commercial Landscape Maintenance Client Care Specialist (Account Manager)

Schill Grounds Management, Inc., a northern Ohio Landscape and Snow Management firm, seeks a full time, experienced, Commercial Maintenance Client Care Specialist to sell, manage, plan and schedule weekly maintenance and enhancement services to our customers.  Schill Grounds Management is a leader in the landscape and snow management industry, providing services to our customers in the northern Ohio area since 1993.

Job Summary
Commercial Maintenance Client Care Specialist is responsible for account management, including client retention, enhancement sales, new contract sales, business development, production layout and overview.  This position will also ensure total client satisfaction while assisting the production department to produce the jobs using horticulturally correct and time productive methods.   This position will have winter responsibilities with our snow operations team.

Job Duties
  1. Introduce and meet with new clients to sell commercial landscape maintenance contracts and enhancement services.
  2. Prepare estimates and proposals for presentation to clients.
  3. Make daily customer site visits, and regular phone contact to ensure quality services and customer satisfaction.
  4. Direct landscape crews on maintenance service orders, with a detailed and planned approach.
  5. Consistently offer additional services to customers, to educate and build customer confidence regarding the enhancement of their landscape investment.
  6. Schedule and plan daily activities. Meet regularly with the Branch Manager to review progress, sales goals and performance.
Job Skills and Personal Characteristics
  • Expert knowledge of landscape maintenance standards, knowledge of plant material and installation standards.
  • Exceptional communication skills, written and verbal with co-workers and clients.
  • Project management and organizational skills.
  • Positive attitude, prepared to work in a cooperative team environment.
  • Self-motivated, highly organized style.
  • Excellent interpersonal skills, outgoing personality.
Requirements
Prefer degree in landscape management, horticulture or equivalent experience.  5 years of experience with landscape maintenance.  CLP or CLT Certification, preferred.  Strong computer skills in Microsoft and other CRM systems .    

The Commercial Maintenance Client Care Specialist position is a full time, salaried, exempt position.  Expected hours during the landscape season requiring flexibility to work between 6:30 am and 6:30 pm, including Saturdays to sell landscape services.  Potential work hours during the snow season include nighttime, weekends, and holidays to participate with snow removal activities. Benefits include medical, dental, 401K, PTO and paid holidays. Compensation and incentives based pay commensurate with experience.

 
  • Valid driver’s license with record acceptable for insurance requirements
  • Background check
  • Drug and Alcohol Testing & Policies
    To be considered for this opportunity, we require a cover letter and updated resume with references.  Please reference the position within the subject line.
  • Visit our website at www.schilllandscaping.com
     
Thank you for applying.  Due to the volume of resumes, only qualified applicants will receive a response. 
Work Authorization
Employment is contingent upon a successful background check and drug screen.  Schill Grounds Management, Inc. will only employ those who are legally authorized to work in the United States.

Equal Opportunity Employer
Schill Grounds Management, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
 

Department: Operations
This is a full time position

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