We believe that working at Goodwill is more than collecting a paycheck. We are a mission driven and diverse nonprofit organization that values safety, belonging and learning in the workplace. We invest in our employees through training and creating opportunities for advancement. Through a combination of on-the-job and skill-based training, you will have an opportunity to develop marketable skills that will serve you at Goodwill and beyond. Most importantly, we are in the business of people and believe people deserve second chances. Invest in yourself and a new, rewarding future. Apply for a position to join the Goodwill team today.

The Donation Supervisor supervises Customer Service Reps (CSR’s)at donation sites to insure that Goodwill policies and procedures are followed. The Donation Supervisor is responsible for the intake of donated items, making sure that the items are properly received and insuring that proper customer service is provided to donors.The Donation Supervisor directly reports to the Donations Manager.

RESPONSIBILITIES
  • Provide consistent and effective written and verbal communication
  • Keep proper levels of staffing at all donation sites.
  • Oversee the process of accepting donated goods.
  • Conduct constant visits to sites to assure standard operating procedures and policies and are followed
  • Ensure donation logs are kept and updated
  • Ensure physical upkeep of all donation sites
  • Prepare weekly schedule for all sites
  • Records payroll hours accurately
  • Collect, review and house all donation logs – jewelry , daily donation status, weekly reports and sorting log
  • Distribute, collects and submit needed logs/reports in a timely manner
  • Maintain and order all supplies at all donation sites
  • Schedule maintenance of donation sites
  • Visit donation sites on a regular basis to insure the quality of service provided to donors meet agency standards
  • Assist Manager in providing on the job training to new staff, participants, clients and volunteers
  • Attend needed training to improve job skills
  • Supervise, monitor and document CSR’s job performance, including coaching, training, performance reviews and disciplinary actions.
  • Responsible for request, interviewing and hiring of staff.
  • Perform formal and informal corrective action activities, including terminations.
  • Perform other duties as assigned

QUALIFICATIONS & WORK EXPERIENCE
  • High School degree or equivalent preferred.
  • (2) years of supervisory experience in a related environment

PHYSICAL REQUIREMENTS
  • Must be able to lift at least 50 lbs.
  • California Driver License with a clean driving record

KNOWLEDGE, SKILLS & ABILITIES
  • Must be able to work evening and weekend hours
  • Read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program
  • Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
  • Proficient mathematical skills
  • Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
  • Follow and promote workplace quality and safety standards and contribute to a culture of safety
  • Receptive to feedback, willing to learn and embrace continuous improvement
  • Strive for high customer satisfaction, going out of the way to be helpful and pleasant
  • Ability to identify different categories of donated goods
  • Ability to work evening and weekend shifts

ABOUT THE ORGANIZATION
Today, Goodwill San Francisco, San Mateo and Marin stands as the original social enterprise model with 20 popular retail locations, 26 donation sites and a thriving eCommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region’s neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.

 

Department: Operations
This is a full time position
Pay Rate: Upto $25.00 an hour

Visit Careers at SF Goodwill (San Francisco, San Mateo, Marin Counties)

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