We believe that working at Goodwill is more than collecting a paycheck. We are a mission driven and diverse nonprofit organization that values safety, belonging and learning in the workplace. We invest in our employees through training and creating opportunities for advancement. Through a combination of on-the-job and skill-based training, you will have an opportunity to develop marketable skills that will serve you at Goodwill and beyond. Most importantly, we are in the business of people and believe people deserve second chances. Invest in yourself and a new, rewarding future. Apply for a position to join the Goodwill team today.

The Learning and Development Director is responsible for the overall leadership and strategic direction for employee training and development needs. This position will be responsible for researching emerging industry trends, new technologies, concepts and techniques to update current training curriculum. This position will be responsible for implementation of grant-funded programs focused on training and development for Goodwill employees. Additionally, they will be responsible for the development, revision and execution of training programs that are in line with the overall company goals and mission. This position will be a member of Goodwill’s Leadership team. This position reports to the Vice President of Mission Advancement.
  • Collaborate with internal and external stakeholders to develop training programs that align with business needs and will assist in growing candidate pipelines for key positions
  • Develop, procure, or modify curriculum to support successful training programs.
  • Oversee end-to-end design, facilitation, coordination, and management of learning programs, including training for new staff, and ongoing development for managers and all other staff.
  • Work closely with Director of Program Strategy and Social Impact Analyst to assess the effectiveness of programs, training, and services.
  • Work closely with Development team to support fundraising and grant reporting activities that support the work of the Learning and Development’s team.
  • Supervise a diverse team of managers, instructors and outreach staff.
  • Provide direct support in executing contract and grant requirements
  • Monitor outcomes and financial activity on assigned programs and reviews expenditure reports to ensure grant funds maximization and accuracy and time allocations. Prepares internal and external reports.
  • Collaborate with program strategy team to assess effectiveness of training programs through employee engagement surveys, surveys and interviews of trainees, and/or objective outcomes as appropriate.
  • Bachelor’s degree in related field
  • 3+ years of experience in Learning and Development management, training delivery, instructional design, professional coaching or equivalent

  • Experience managing a diverse team of instructors and trainers
  • Track record of developing and/or running successful training programs with quantified results
  • Experience with project management or managing grant-supported programs.
  • Experience in managing  Learning Managing Systems (LMS)
  • Strong project management skills such as planning, documentation and implementation- detail oriented, track tasks and handles multiple projects simultaneously
  • Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
  • Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
  • Respects and has knowledge of cultures, ethnicity, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
  • Strong analytical ability, problem solving skills and attention to detail; ability to prioritize and work well under the pressure of deadlines
  • Exercise good judgment with the ability to use discretion and maintain confidentiality
  • Possess a professional demeanor, poise under pressure, and well developed time management skills
  • High proficiency with intermediate to advanced tasks within Microsoft Office Suite applications and various cloud based office applications
  • Demonstrated operational leadership skills including ability to develop, implement and realize corporate goals and objectives


Today, Goodwill San Francisco, San Mateo and Marin stands as the original social enterprise model with 20 popular retail locations, 26 donation sites and a thriving eCommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region’s neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.


Department: Mission Advancement
This is a management position
This is a full time position
Pay Rate:

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