We believe that working at Goodwill is more than collecting a paycheck. We are a mission driven and diverse nonprofit organization that values safety, belonging and learning in the workplace. We invest in our employees through training and creating opportunities for advancement. Through a combination of on-the-job and skill-based training, you will have an opportunity to develop marketable skills that will serve you at Goodwill and beyond. Most importantly, we are in the business of people and believe people deserve second chances. Invest in yourself and a new, rewarding future. Apply for a position to join the Goodwill team today.

The Administrative Coordinator ensures the smooth and efficient front office operations and provides accurate and useful information to customers of the CASC Career Center. Additionally, the CASC Coordinator will provide general clerical support including answering phones, maintaining confidential records and files, and entering data accurately and efficiently into multiple systems. The position will report to the Employment Services Manager.



RESPONSIBILITIES
  • Greet and direct customers coming into the CASC to the appropriate employment services
  • Ensure all staff and CASC Center customers have signed into the career center and are aware of computer lab rules
  • Answer phones and direct calls to the appropriate staff member
  • Answers general questions about all Goodwill Industries programs and the CASC Center
  • Conduct daily CASC Center orientations
  • Enters and updates client information in client Track database and funder tracking documents
  • Assist with workshops and employer/partner spotlight at CASC Center
  • Manage the customer experience and relationships
  • Promotes Goodwill CASC Center services and events through distribution of flyers and other collateral
  • Maintain and updates job boards and job blinders
  • Maintain knowledge of CASC Center referral partners and distribute referral information
  • Keep the CASC Center area neat, clean and well stocked
  • Perform other related duties as assigned

QUALIFICATIONS & EXPERIENCE
  • High School Diploma or GED
  • Previous office administration experience

KNOWLEDGE, SKILLS & ABILITIES
  • Excellent verbal and written communication skills
  • Basic math and accounting skills
  • Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
  • Receptive to feedback, willing to learn and embrace continuous improvement
  • Strive for high customer satisfaction, going out of the way to be helpful and pleasant
  • Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
  • Strong meeting planning, time management and organizational skills
  • Proficiency with, and ability to conduct, intermediate tasks within Microsoft Office Suite applications and various cloud based office applications
  • Professional with the ability to exercise discretion and judgment in confidential matters

ABOUT THE ORGANIZATION
Today, Goodwill San Francisco, San Mateo and Marin stands as the original social enterprise model with 20 popular retail locations, 26 donation sites and a thriving ecommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region’s neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.


 

Department: Mission Advancement
This is a full time position
Pay Rate:

Visit Careers at SF Goodwill (San Francisco, San Mateo, Marin Counties)

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