Donations Trainer (ADCs)

The Trainer will work with the Attended Donation Center (ADC) team to provide on- the- job training to new hires and tenured employees in various operational areas of the ADC locations. The trainer is responsible for identifying the training needs of each donation associate that they are assigned to and ensure that appropriate programs and training methods are created and implemented to meet these needs.

RESPONSIBILITIES
 
  • Provides training for individual or group settings to new hire as well as tenured employees (i.e., Donation Associates and Customer Service Representatives (CSRs), Donation Supervisors, Donation Support roles, leadership support etc.).
  • Create benchmarks to be achieved through training methods and create training plans.
  • Coach, counsel, and inspire employees to not only meet but exceed required donation operations and customer service goals.
  • Conducts skill needs assessments to identify specific skill/knowledge gaps, training objectives, work situations and changes in training policies and procedures.
  • Coordinates trainings and re-certifications, ensuring training is delivered and evaluated for consistency.
  • Observe employees to determine the effectiveness of training and ensure that any additional training requirements are fulfilled.
  • Document each training and properly and provide follow up for refresher training courses.
  • Determine that trainees are aware of order accuracy procedures and conformity at each stage of the training.
  • Exhibit and practice positive communications and team building skills with trainees to ensure a consistently professional environment.
  • Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and Safety Manager.
  • Maintain a training log with trainees and hold weekly one-on-one meetings with supervisors.
  • Functions as a team member within the department and as required, perform other duties as assigned.
  • Helps Operations, Transportation to achieve efficiency and KPI goals through knowledge of overall donated goods operations
  • Helps Retail and E-Commerce to achieve financial goals through knowledge of overall donated goods operations
  • Suggest process changes as needed and plays key role in new process roll-out
  • Suggest process changes to leadership and associates as needed
  • Provide appropriate and constructive feedback to all support all operations activities to maintain high efficiency standards
  • Partners with Retail and E-Commerce teams on training topics and feedback that create efficiencies in the supply chain
  • Conduct daily huddles with department staff
  • Act as translator when needed
  • Continuously promote Goodwill’s culture of Safety, Learning and Belonging
  • Assist Donation Management staff in completion of daily, weekly and other paperwork as needed




QUALIFICATIONS & EXPERIENCE
  • 1 year of management experience + 1 year work experience in skill area
KNOWLEDGE, SKILLS & ABILITIES
  • Read, write and speak in English
  • Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
  • Proficient math and / or accounting skills
  • Ability to work respectfully and cooperatively with diverse group of individuals from a variety of educational, social and economic backgrounds
  • Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
  • Follow and promote workplace quality and safety standards and contribute to a culture of safety
  • Receptive to feedback, willing to learn and embrace continuous improvement
  • Strive for high customer satisfaction, going out of the way to be helpful and pleasant
  • Lead, manage, motivate and communicate with staff positively
  • Ability to train, coach and develop staff
  • Exercise considerable independent judgment and discretion
  • Proficient use of Teams, Zoom or any other technology platform to conduct trainings/meetings.
PHYSICAL REQUIREMENTS
  • Must be able to lift at minimum 35 lbs.; some positions may require ability to lift up to 50 lbs,
  • Must be able to stand on hard surfaces for an extended period of time

ABOUT THE ORGANIZATION

Today, Goodwill San Francisco, San Mateo and Marin stands as the original social enterprise model with 20 popular retail locations, 26 donation sites and a thriving eCommerce shopping platform. A beloved and trusted community resource, Goodwill serves the region’s neediest neighborhoods by providing critical job training and support services that transform the lives of thousands of individuals and families through the power of work.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

Department: Operations
This is a full time position
Pay Rate:

Visit Careers at SF Goodwill (San Francisco, San Mateo, Marin Counties)

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