The Night Auditor reports directly to the Rooms Management Team and is responsible for ensuring the nightly tasks are completed, including billing and running reports to ensure everything from that business day is closed properly. While also taking care of any guest needs that may arise overnight.
DUTIES AND RESPONSIBILITIES
- Respond promptly and tactfully to any Guest complaint that may arise
Ensure correct billing arrangements are provided according to Front Desk policies and procedures
Make sure that any irregularities and discrepancies are recorded in the departmental log book and brought to the attention of the MOD and/or General Manager.
Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.
Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.
Familiar with all Madeline facilities so to be able to address, assist and actively sell services to guests
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud
Audit, balance, post, and report on the front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management
Provide rooms management with a clear picture of their performance using the data gathered
Run the night audit final, after ensuring all revenue is in balance.
Know how to operate PMS and other front office equipment
RequiredMinimum 1 year experience as a Night Auditor
DesirableExperience at a luxury hospitality property
Superior professional appearance and manner, good character to work on a fast-paced team
SKILLS, ATTITUDES, AND BEHAVIORS
- Great communication skills
Confidence and ability to perform under pressure
- Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds
Goldener Hirsch is an Equal Opportunity Employer, M/F/D/V. The Goldener Hirsch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Goldener Hirsch Inn and Residences with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
Department: Front Office
This is a non-management position
This is a full time position