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OVERVIEW

The Host reports directly to the F&B Management team and is responsible for setting the tone for the environment in which the guests are entering and is responsible for conveying our appreciation for the guest’s patronage upon departure.

 

DUTIES AND RESPONSIBILITIES

  • Be able to provide a warm, genuine, and comfortable experience for all guests in our restaurants and hotel.

  • Create positive relationships with guests and residents.

  • Resolve guest complaints, ensuring guest satisfaction.

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

  • Prepare station charts and assign stations to staff following departmental procedures.

  • Set up host/hostess station with necessary supplies; maintain cleanliness at all times including foyer and coat closet. Report any shortages to management.

  • Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. 

  • Inspect the restaurant environment and entrance area ensuring that all standards are met, rectify any deficiencies, and maintain cleanliness at all times.

  • Accurately take, record, and confirm restaurant reservations/cancellations according to hotel standards.

  • Escort guests to tables and assist in seating at tables; present menus and extend congeniality in accordance with departmental guidelines.

  • Be familiar with the operation of the P.O.S. system and manual system procedures.

 

QUALIFICATION REQUIREMENTS

Required

  • A minimum of one-year experience in the foodservice/hospitality industry

  • Ability to work a flexible schedule, including weekends and holidays, according to department needs

 

Desirable

  • Hospitality Certificate or Degree

  • Good knowledge of food and wine 

 

SKILLS, ATTITUDES, AND BEHAVIORS

Personal Skills:

  • Great communication skills

  • Confidence and ability to perform under pressure

 

PHYSICAL DEMANDS

  •  Must be able to stand for at least 8 hours and be able to lift up, push, and pull at least 50 pounds

Pay Rate $15.00-$18.00+ tips DOE
 

JOIN OUR FAMILY

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Goldener Hirsch is an Equal Opportunity Employer, M/F/D/V. Goldener Hirsch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Goldener Hirsch complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Food & Beverage/Alimentos y Bebidas
This is a non-management position
This is a ft-seasonal / tiempo completo - temporal position

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