HAWK AUTO GROUP is coming to town and looking for experienced, professional, and motivated BDC/Internet manager to join our new Volkswagen location in Pittsburgh, PA!
Candidates must have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast paced environment.

Responsibilities:

  • Overseeing all BDC internet daily operations and management including the centralized call center.
  • Administer CRM, including personnel changes, email templates, follow up programs.
  • Design and update dealership website and social media.
  • Monitor and contact internet leads from our website, dealer, manufacturer, and third party sites
  • Set and confirm appointments, follow up for each shown or missed appointment
  • Maintain and monitor daily, weekly, and monthly goals set by the dealership.
  • Following script and guidelines set by dealership on both incoming and outbound calls.
  • Maintain accurate and update website, specials, current incentives, etc.

Job Requirements:

  • Superior communication and customer service skills
  • Excellent phone and follow through skills
  • An understanding of manufacturer's specifications
  • Ability to maintain a positive, can-do attitude
  • Professional appearance and communications skills
Benefits:
  • Competitive pay!
  • Monthly Bonus
  • 401K Plan
  • Life Insurance provided by Employer
  • Health, Dental and Vision Insurance
     
    Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.

 

This is a non-management position
This is a full time position

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