Recruiting for an IT Support Technician who has the background and knowledge to step into this position with little training! Someone that is flexible and enjoys a comfortable work environment.

Job Description:
·   Manages information technology and service-related operations for the organization.
·   Ensures that all jobs are completed on time, within budget, and to specifications.
·   Ensures that physical inventory levels are monitored and replenished as needed.
·   Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill business needs.
·   Must be familiar with a variety of the field's concepts, practices, and procedures.
·   Relies on experience and judgment to plan and accomplish goals.
·   Performs a variety of complicated tasks, works independently and with others.
·   A wide degree of creativity and latitude is expected.
·   Reports to top management.

Job Responsibilities:
·   Work in various locations and has working knowledge of all their computer systems; PC setups, technical recommendations, and desktop troubleshooting. Including printers, ADP install computer maintenance, and replacement. Setup new users in Active Directory, create exchange email accounts and maintain distribution groups
·   Setup and use Trend Micro Anti-Virus console, create printer queues
·   Outlook 2010, 2013
·   Remotely trouble shoot PC problems using a mix of remote desktop app and Dameware averaging 7-15 tickets a day
·   Contact vendors to troubleshoot problems
·   Teach end users how to connect remotely to network and how basic car dealership software works
·   Handle all Dealership website account creations for end users
·   Troubleshoot all desktop and laptop computers for the company across 4 stores and provides customer service to outside vendors in relation to communicating with our network
·   Provide face to face end user support if complications cannot be solved over the phone
·   Build new PC’s to latest specifications including service drive technician laptops; includes installs of Windows 7 and 8.
·   Office domain controller and DHCP experience, maintained file server and user shares
·   Provide advice on how the IT Department should proceed in technology matters and provide hands on assistance with outsourced network engineers
·   On call availability
·   Manage Virtual Servers
·   Work with all departments to streamline onboarding process and provide training tools
·   Work with ADP to install printer Q’s and troubleshoot account issues in ADP CRM Travel to assist at other dealership locations within 6 mile radius

Job Requirements:
·   1-3 year experience in IT or related field
·   Excellent interpersonal skills
·   MS Office knowledge; computer software and internet proficiency
·   Excellent verbal/written communication, strong negotiation and presentation skills
·   Dameware remote use for ticket trouble shooting
·   Active Directory Exchange server management
·   2010Windows
·   Server 2008
·   Symantec Backup Exec 2012Windows 8, Windows 7, Windows XP extensive knowledge
·   Outlook 2010, 2013
·   Desktop Support (PC) via phone support, remote support and face to face consultation
·   Flexible schedule with on call availability
·   Troubleshoot VPN
·   Trouble shoot EMC Virtual Environment
·   Trouble shoot laptops with franchise web-sites
·   VMware Sphere Client
·   Cisco/HP Switches

Hawk Auto is proud to be an automotive leader in our community. We offer competitive pay plans designed to take care of top performers. We are a group of fast paced technologically advanced dealerships. If you are looking for a long term home and a great opportunity then apply today!
 

This is a non-management position
This is a full time position

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