Hawk Ford of St. Charles is seeking an experienced Quick Lane Manager!
If you want to be part of big family and have a great benefits please come and join us!
Promptly greet customers and assist them with any inquiries they may have.
Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose.
Sell and up-sell services.
Issue repair orders to proper technicians.
Ensure customer has a positive dealership experience.
Maintain customer satisfaction at or above group level.
Manager advisor and technician team.
Receive and finalize hard copy of the repair orders.
Ensure all labor operations are accurate and assigned to repair lines as needed.
Write, process, book and close all repair orders on a daily basis.
Assist with all other duties as assigned.
Previous Automotive Management Experience.
Experience with Automotive CRM tool - CDK is preferred.
Excellent Customer Service Skills.
Strong written and oral communication skills.
Organized and the ability to multi-task in fast paced environment.
Valid Drivers License and clean driving record.
High School Diploma or equivalent.
Competitive salary & high commission rate
Health, dental, vision and life insurance.
Paid time off
This is a management position
This is a full time position