Hawk Auto is searching for an experienced Automotive Service Manager for its growing operations, if you are looking to join a growing automotive group with competitive pay then apply today!

The Service Manager leads the team to deliver exceptional value and efficiency to our customers on a continuous basis. Plans, trains, leads, and monitors the performance of service advisers, service technicians, and warranty specialist to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. Must be willing to accept accountability for operational and financial performance for the service departments.
 

BENEFITS

  • Training
  • Paid Vacation
  • Medical, dental, vision and disability insurance
  • 401(k)
  • Closed Sundays
RESPONSIBILITIES
  • Hire, manage, supervise and monitor the performance of the service department personnel including technicians, advisors and assistant manager
  • Establishes service objective by facilitating and developing monthly sales and revenue goals
  • Make certain technicians keep their skills current through manufacturer training, ASE training and on new systems and components offered by the dealership vendors
  • Must maintain a professional work environment and motivate employees
  • Drive a highly efficient sales and production operation to get customers in and out quickly while ensuring “fix it right the first time”
  • Must be familiar with all aspects of the service department, previous management experience is required
  • Ensure accurate procedures are followed in the 3 C’s of warranties, complaint, cause, correction and punch times
  • Establish department goals and objectives to minimize unapplied time
  • Measure progress, analyze results and make improvements as needed
  • Develop support system to ensure accurate reporting of technician efficiency
  • must be self-motivated and be a team player as well as possess excellent written and verbal communication skills
  • Conduct service meetings, manage efficiency and oversee accurate dispatching to proper technician skill level
  • Serve as a liaison between advisors, technicians and customers; and ensure that customers receive prompt, courteous, and effective service
  • Ensures all required paperwork and records and preparation of documents (forms, reports, etc.) are done properly and timely
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Reports to the GM weekly
REQUIREMENTS
  • Technical automotive knowledge
  • Strong leadership and motivational skills
  • High volume mentality
  • Must be able to manage in a fast-paced work environment
  • Excellent communication and interpersonal skills
  • Good computer skills
  • Organized and friendly personality
  • Previous dealership management experience
  • CDK experience is preferred
  • Top notch customer satisfaction

 

This is a management position
This is a full time position

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