Automotive Service Advisor (St. Charles, IL)

Hawk Ford of St. Charles is currently seeking customer focused experienced Service Advisors. Join our busy team and work with some of the best in the business. Bi-lingual applicants are encouraged to apply.
 

Duties will include, but are not limited to:

• Schedule repair appointments

• Greet customers in service lanes

• Generate appraisals and estimates

• Write repair orders and follow up with the customer

• ​Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions by providing excellent customer service.
   

Job Requirements 

• Strong listening & communication skills​

• Commitment to customer service satisfaction

• Be very detail oriented

• Experience in a leadership role or Service ASM preferred.

• Previous success in resolving customer service issues

• A high level of professionalism and courteousness

• A desire to be in the automotive industry

• Sales experience

• Knowledge of vehicle repairs and warranty work is a plus

• Bi-lingual is a PLUS!!!!

Our commitment to you:

• Full Benefits Package

• Hourly rate plus commission

• High Customer Satisfaction for Both Sales & Service!

• A Professional And Respectful Work Environment

• Top Training and Selling Processes To Properly Assist Today’s Customers
   

Hawk Auto Group is proud to be an automotive leader in our communities.

We offer competitive pay plans designed to take care of top performers. We are a group of fast paced technologically advanced dealerships. If you are looking for a long term home and a great opportunity then apply today!

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.

This is a non-management position
This is a full time position