Duties and Responsibilities:

  • Must work weekends, nights and holidays
  • Responsible for the highest standard of customer service including greeting customers, establishing a relationship with customers, and enrolling customers in the casino/slots club
  • Must ensure the highest standard of customer service is maintained at all times, anticipate customer needs and requirements and promote a congenial environment
  • Use diplomacy, patience and control when dealing with a dissatisfied customer and refer  any unresolved disputes to the Shift Manager at the earliest opportunity
  • Assist management in identifying new/regular players
  • Have knowledge of all promotions including both current and pending
  • Any and all duties as assigned

Qualifications:

  • Must be 21 years or older
  • Must qualify for gaming license
  • High School Diploma or GED
  • Must be able to communicate in the primary language of the workplace (English)
  • Previous Customer Service or Public Relations position (i.e. retail, sales, food service)  and data entry
  • Must have a positive outlook and like to work in a team environment
  • Strong computer and social media skills
  • Must be comfortable approaching people, speaking with strangers and able to calmly and effectively handle conflict and problem solve during high conflict situations
  • Requires being on your feet most of the shift; walking, bending, repetitive motions, reaching, sitting, standing, finger dexterity
  • Must pass a pre-employment drug test

 

 

 

Department: Players Club
This is a part time could lead to full time position

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