Catering & Sales Manager (Northern California)

• Generate a definitive group sales and marketing plan to achieve departmental revenue goals
• Prospect for new group sales leads through regular cold calls and online research
• Network to obtain leads and build relationships with new and existing clients
• Plan, coordinate, and manage all aspects of private event and meeting functions held
• Work with the management team to achieve defined business objectives
• Create and customize back-office-items such as group contracts, banquet event orders, wedding timelines and event itinerary’s, and chef’s orders & weddings tastings.
• Meet with vendors at the venue location on day of to assist staff ensuring completion of a successful event
• Ensure that logistics are considered,  staying within the allocated budget
• Keep image libraries updated on an ongoing basis with visuals that are on-brand; working with clients to secure rights to use images from events

• Schedule and execute tours for events and room blocks if needed
• Efficient at using Caterease software to help with the planning of events, learning all aspects of program
• Plan and coordinate wedding tastings, timelines, banquet event orders (BEO’s), chef orders, food and beverage orders and rental orders with clients and team
• Establish and maintain relationships with clients and vendors, including collecting vendor info at the conclusion of event, retrieving photos, and feedback
• Plan event details, collaborating with the management, clients and/or wedding planner
• Customize contracts to meet group and property needs and seek approval for details that fall outside of customary arrangements and house policies
• Enter contracts into calendar and collect payments in a timely manner
• Attend and manage hotel hosted events and addressing potential issues that may arise
• Respond with a sense of urgency to guest service concerns during events and achieve satisfactory resolution
• Maintain a working knowledge of complex needs of a wide variety of events throughout the season

• Provides management oversight as needed to the restaurant on manager’s day off
• Keeps event staff informed as to all details of each event and monitors and directs team during events ensuring guest satisfaction and smooth operations
• Tracks information and data to provide regular management reports as requested by General Manager
• Maintains and organizes catering and banquet supplies that includes purchasing
• Maintains staffing guidelines, staffing lists, works with HR and/or staffing agencies to ensure appropriate staffing levels for events to ensure excellent service while meeting budget needs
• Assess trends, team performance and the general group sales climate and make thoughtful suggestions to improve revenue and performance for the hotel
• Works with the revenue management team and coordinates group pickup, room blocks and other details to achieve the revenue strategy for the property
• Attends management meetings as required
• Supports all management initiatives throughout the property as needed
• Communicates matters of importance to the General Manager immediately
• Represents the hotel in a positive light at all times to guests, staff, clients, and the general public

• AA degree or higher in communication/marketing, or equivalent experience required
• 1 + years hospitality sales experience
• 2 + year’s event coordinating experience
• Demonstrated experience working in restaurants and catering delivering high levels of guest satisfaction

• Experience as an event coordinator
• Must have strong customer service skills and problem resolution skills
• Must be able to work under pressure, have excellent time management skills and be able to prioritize and handle multiple projects
• Must be proficient with sales tools/resources such as Microsoft Office applications or Google equivalents, Instagram, Facebook, and Twitter
• Must have mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
• Ability to work nights, weekends, and holidays as business dictates
• Must be detailed-oriented, organized, and efficient

• Able to perform all essential duties with or without accommodation
• Walking , standing, sitting – frequently
• Kneeling – occasionally
• Lifting/pulling/pushing up to 50 pounds – occasionally
• Computer – frequently

This is a full time position