The person in this position will work closely with the HCS SC Supervisor to assist in the training of new service coordinators and the ongoing training of staff in the HCS service coordination unit.  The person in this position will also serve as the primary back-up to the HCS SC unit, which means taking over caseloads when SC positions are vacated or when an SC is on extended leave.  In that role, the Lead HCS SC is responsible for all duties of a regular SC, including developing Person-Directed Plans, coordinating the development of IDRCs and IPCs, and completing monitoring requirements and productivity standards in the SC position.  The person in this position must be able to effectively communicate with consumers/families, service providers, and staff in other community agencies. The person in this position will also serve as the Lead trainer of new staff in regards to the electronic health record.


  • Provide on-boarding to new Service Coordinators, including training on policies and procedures, waiver requirements, SC responsibilities, and providing opportunities for shadowing other SCs; 
  • Provide training to new Service Coordinators on effective use of the Electronic Health Record;
  • Serve as primary backup to the Service Coordinators in the unit, and maintain readiness to take over a caseload when a position is vacated or an SC is out on extended leave;
  • Provide quality assurance by conducting periodic clinical record reviews and follow-up, focusing on Person-Directed Plans and regular monitoring notes at the direction of the HCS SC Supervisor;
  • Assist SC staff in identifying new community resources for people in the waiver, and serve as the advisor to SC staff to troubleshoot issues that may arise between Service Coordination and Provider functions.

Knowledge, Skills, and Essential Functions
  • Excellent written communication  and computer keyboarding for inputting clinical documentation
  • Excellent verbal and telephone communication with consumers, staff, and community providers
  • Time management required to meet service goals
  • Constant travel to provide services for clients 
  • Local Travel 80% Regional Travel 20%
  • Stooping, bending, sitting, standing, and keyboarding for prolonged periods, lifting up to 30 lbs.
  • Ability to be CPR and PMAB certified
  • Valid driver's license, liability insurance, and reliable transportation required
Education and Experience
  • Bachelor's degree in social work, psychology or related field required
  • 1 year of experience in case management and/or IDD preferred
  • Bilingual Spanish preferred
Hours: M-F 8AM-5PM with other as needed

Salary: $30,000-$33,000 annually with and Additional $2500 LEAD Stipend DOQ


Heart of Texas Region MHMR strives to offer competitive compensation and a comprehensive benefits package that includes:
Employer paid Health Insurance
Employer paid Dental Insurance
Employer paid Life Insurance
Payroll Direct Deposit
10 paid Holidays per year
Generous Paid Time Off (PTO)

Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings) **Certain Requirement Needed**

Location: Developmental Services

                 3420 W Waco Drive Waco, TX

Department: Developmental Services
This is a full time position

Visit Careers at Heart of Texas Region MHMR Center

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