Performs routine consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public.   Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.   This position needs to have the ability to set strong boundaries, handle sensitive/confidential information, investigate/handle client complaints, facilitate appeal process, function as center liaison w/DFPS, and HIPAA Privacy Officer, assist w/QM activities, maintain mechanisms for data analysis of abuse/neglect/exploitation/ appeals/rights complaints, report preparation, staff training and technical assistance.

  • Assists clients in resolving potential routine rights issues. 
  • Investigates client rights complaints and coordinates with Center staff, state rights office, and others as necessary to resolve complaint.
  • Serves as Center liaison with DFPS to coordinate investigations of abuse, neglect, exploitation which could include occasional after hours contact with supervisory staff.
  • Facilitates client appeals for eligibility determinations and services including coordination, notification, and other actions as outlined in Administrative Manual. For Medicaid clients handle referrals to HHSC and MCOs for appeals as necessary.
  • Serves as Center’s HIPAA Privacy Officer and ensures Center compliance through periodic internal HIPAA reviews, maintenance of procedure, and breach analysis should a potential issue arise.
  • Assists with QM department monitoring of Center compliance with requirements, laws, regulations, policies, and procedures
  • Maintains mechanisms to measure, assess, and reduce incidents of client abuse, neglect, and exploitation and improve client rights protection processes
  • Conducts analysis of rights complaints, appeals, fair hearings, and expedited appeals
  • Maintains mechanisms to measure, assess, and improve client satisfaction with services
  • Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern.
  • Assists in the preparation of administrative reports, studies, surveys, and specialized projects.
  • Provides rights/guardianship/consent/ethics/confidentiality/client satisfaction-related consultative services and technical assistance for agency programs/staff
  • Assists in analyzing legislation and/or new rules to develop recommendations for procedural changes in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding.
  • May assist in developing policy and procedure particularly for the Administrative Manual.
  • Conducts New Employee training in client rights and confidentiality and additional training as requested by managers or as corrective action to a review investigation finding. Responsible for creation of training material and documentation of training activities.
  • Serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements
  • Performs related work as assigned.

Knowledge, Skills, and Abilities
  • Knowledge of local, state, and federal laws related to services including Texas Administrative Code and HIPAA
  • Data analysis processes and tools, investigation techniques, training techniques, and MH and IDD program requirements.
  • Must be patient, respectful, and have the ability to exercise unbiased judgement in resolving difficult and/or sensitive situations.
  • Must be able to protect sensitive and/or confidential information.
  • Skill in identifying measures or indicators of program performance, operating computers and applicable software.
  • Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to train others.
  • Proficiency with MS Word, Excel, PowerPoint, & Outlook
  • Excellent written and verbal communication skills
  • Strong organizational and time management
  • Ability to handle sensitive and confidential information
  • Ability to develop and present training covering HIPAA, Clients Abuse & Neglect etc…
  • Valid driver’s license, liability insurance, and reliable transportation required

Education & Prior Work Experience
  • Bachelor’s degree from 4 year accredited university, or fully licensed with LPC, LCSW, RN etc. Preferred
  • Two years case management Required
  • Experience in Treatment Planning, clinical documentation, psychosocial rehab/skills training services Preferred
  • IDD Program knowledge Preferred
  • Prior experience with Texas Administrative Code (TAC) Preferred
  • Legal experience a plus
 Hours:  Mon- Fri 8AM-5PM

Salary: $46,200 Annual 


Heart of Texas Region MHMR strives to offer competitive compensation and a comprehensive benefits package that includes:
Employer paid Health Insurance
Employer paid Dental Insurance
Employer paid Life Insurance
Payroll Direct Deposit
10 paid Holidays per year
Generous Paid Time Off (PTO)

Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings) **Certain Requirement Needed**

Department: Main Center
This is a full time position

Visit Careers at Heart of Texas Region MHMR Center

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