The Systems Support Supervisor is to manage and perform desktop support administrative duties for the Heart of Texas Behavioral Health Network IT helpdesk.  This is accomplished by performing highly complex administrative and supervisory IT helpdesk program work.  Work involves establishing goals and objectives; developing IT helpdesk program guidelines, and procedures; developing schedules, priorities, and standards for achieving IT helpdesk program goals; evaluating IT helpdesk program activities; developing and evaluating budget request; coordinating IT helpdesk activities; and supervising the work of others.   Work un limited supervision with moderate latitude for the use of initiative and independent judgement; travel to within the centers six county service areas.

EXAMPLES OF WORK PERFORMED (not all inclusive)
  • Plans, implements, coordinates, monitors, and evaluates IT helpdesk program activities and operations. maintains the operational, technical, and support requirements for complex, network computer systems: and assists with the evaluation of policies and procedures designed to ensure integrity of the network environment.
  • Installs and troubleshoots computer hardware and software; maintains the operational network environment and takes corrective measures to ensure efficient performance, and researches various hardware and software resources to identify strengths and weaknesses.
  • Installs and troubleshoots audio visual technologies, takes corrective measures to ensure efficient performance, and researches various hardware and software resources to identify strengths and weaknesses.
  • Oversees IT helpdesk program evaluation activities; develops and implements techniques for evaluating programs: oversees and prepares productivity reports and assists with the analysis of operation effectiveness and user support statistics; and recommends improvements and assists with the implementation of corrective measures.
  • Provides guidance to IT Helpdesk employees in handling difficult or complex problems in the helpdesk program area; and provides user support and training in the use of available hardware, software, and utilities to include installation, testing, and maintenance and application of vendor updates to software.
  • Supervises the work of others on IT helpdesk; and provides technical assistance and training in the IT helpdesk program area.
  • Performs related work as assigned.

Knowledge, Skills, and Essential Functions

  • Knowledge of network facilities and data processing techniques, of personal computer hardware and software, of network operating system and security software and performance monitoring tools. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to recognize, analyze, and resolve IT problems; to communicate effectively; and to train others. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • The physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with a disability to perform essential functions.
  • Reasonable accommodations may be made to enable individuals with a disability to perform essential functions.
  • Physical demands: ability to sit for long periods of time; moderate physical activity such as walking and traveling.
  • While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, balance on two feet, stop, twist, reach with arms and hands and use hands to finger, handle or feel objects, tools or controls.
  • The employee is occasionally required to climb, kneel, crouch, and get down on the floor. The employee may occasionally list and/or move 50+ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Mental demands include: concentration and attention to detail, self-direction, the ability to learn and adapt to changes, exercise discretion and good judgment, exhibit courteous and professional behavior, deal with stressful situations and to adhere to center policies and procedures.
  • Valid Texas Class C Driver's License and Good Driving Record are required. 
  • Excellent written communication  and keyboarding
  • Excellent verbal communication with staff and outside companies
  • bit Time management and organization required
  • 10% local and 10% regional travel to Center offices
  • Stooping, bending, sitting, standing, crawling, climbing ladders, and keyboarding for prolonged periods
  • Safely lift and carry up to 50 lbs.
  • Ability to be CPR certified
  • Valid driver's license, liability insurance, and reliable transportation required

Education and Experience

  • Five years full-time, wage-earning experience with automated data processing systems in the installation of computers, printers, communication devices, and office automation software in a LAN or WAN environment.
  • Graduation from an accredited four-year college or university with major coursework in computer science, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.
  • 2 Year experience in the supervision of employees preferred.

Hours: M-F 8AM-5PM

Salary: $49,999 Annual      $24.0379 Hourly  

Location: Main Center 110 S 12th St. Waco, TX


Heart of Texas Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:

Employer paid Health Insurance
Employer paid Dental Insurance
Employer paid Life Insurance
Payroll Direct Deposit
12 paid Holidays per year
Generous Paid Time Off (PTO)

Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings) **Certain Requirement Needed**


Department: Main Center
This is a full time position

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