Underwriting Assistant - Ohio (AIO-OH) (Johnston, RI; Mayfield Heights, OH)

 AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties and Responsibilities:
• Handle transactions by processing through systems and/or correspondence via mail or on-line systems.
• Examine and process applications, renewals, endorsements and cancellations.  Accept or reject based on eligibility, accuracy and completeness.
• Interpret Plan Rules and manuals.
• Perform all Certification and Complaint activities.
• Search for and investigates information contained in files, inserts additional data on file records, completes reports, keeps files current and supplies information from file data or removes files upon request.
• Process outgoing automobile insurance assignments, incorporating the appropriate assignment notices to the application and Plan files.
• Contact producers regarding incomplete applications or other inquiries.
• Respond to telephone inquiries, correspondence and complaints from agents, insureds, and companies.
• Read incoming material and sorts according to file system.
• Coordinate the Plans annual meeting correspondence, proxy notices and corresponding circulars.

Education:
High school diploma or general education degree (GED) required.  Two-year degree from a technical school helpful.   Additional appropriate experience may be considered in lieu of a degree.

Experience:
2 or more years of related experience and/or training.  Must have knowledge of office support software.

Skills & Knowledge:
• Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.  Advanced skills using MS Excel.
• Effective problem-solving skills, including ability to analyze issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
• Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
• Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
• Demonstrate excellent organizational skills.
• Ability to work independently and interact professionally and effectively in a team environment.
• Demonstrate excellent customer service skills by being able to follow directions and interpret customer needs.
• Knowledge of the insurance industry, particularly automobile insurance, preferred.
AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

This is a non-management position
This is a full time position