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Customer Assistant (Mt. Laurel, NJ)
AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies. However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.
Essential Duties & Responsibilities
- Research and respond to telephone and written inquiries from insureds, producers, insurance companies and other professionals regarding plan rules and regulations and assignment information.
- Sort and deliver department mail; maintain daily mail count.
- Maintain and update records of Plan rule changes through important notices and circulars.
- Complete weekly and monthly status reports.
- Process unmatched physical damage inspection reports.
- Process applications, reassignments, rejects, premium reversals and perform Export.
- Process requests to amend effective dates of coverage.
- Process request to review deficiencies.
- Process company and producer performance complaints.
- Update producer information.
- Review underwriting documents, and policy change request forms and forward to Servicing Carriers.
- Maintain files for company subscriber information.
- Provide administrative support to other units as deemed necessary.
Education:
High school diploma or general education degree (GED) required. Two-year degree from a technical school helpful. Additional appropriate experience may be considered in lieu of a degree.
Experience:
2 or more years of related experience and/or training in customer service preferred. Experience with residual market regulations and procedures, NJPAIP and CAIP Plan Manuals helpful.
Skills/Knowledge:
High school diploma or general education degree (GED) required. Two-year degree from a technical school helpful. Additional appropriate experience may be considered in lieu of a degree.
Experience:
2 or more years of related experience and/or training in customer service preferred. Experience with residual market regulations and procedures, NJPAIP and CAIP Plan Manuals helpful.
Skills/Knowledge:
- Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.
- Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the problem and consider a wide range of alternatives before acting.
- Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
- Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
- Demonstrate excellent organizational skills.
- Ability to work independently and interact professionally and effectively in a team environment.
- Demonstrate excellent customer service skills by following directions and interpreting customer needs.
- Knowledge of the insurance industry, particularly automobile insurance, preferred.
- General insurance courses and designations or willingness to pursue designations helpful.
- Bilingual in English/Spanish is a plus.
Salary Range:
$41,400 - $66,200 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.
$41,400 - $66,200 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.
AIPSO is an equal opportunity employer. To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.
This is a non-management position
This is a full time position