AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties & Responsibilities:
  • Ensure proper operation of end user hardware and software so that end users can accomplish business tasks.
  • Receive, prioritize, document and actively resolve end user requests and escalate incidents when appropriate.
  • Monitor, assess, respond to and update tickets in the InvGate ticketing system.
  • Resolve incidents using diagnostic tools, as well as independent troubleshooting and research.
  • Assist with coordination of the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.
  • Coordinate installations with the Automation Support, Software and Telecommunications and Facilities staff as necessary.
  • Maintain software and hardware registration and inventory to provide upgrades and meet other departments' requests for information.
  • Prepare reports and quantitatively report results of office automation activities.
  • Participate in project-based activities, outside of support responsibilities.
  • Travel to remote office locations as necessary.

Education:
Minimum one year certificate from college or technical school. Bachelor's Degree (BS) in a related field preferred.  Additional appropriate experience or training may be considered in lieu of a degree.

Experience:
3 or more years of related desktop support experience and/or training; or equivalent combination of education and experience.

Skills & Knowledge:
  • Demonstrated knowledge in the use of, configuring, and support of Windows client operations systems, as well as exposure to common non-windows devices (i.e. iPhones, Chromebooks, tablets).
  • Demonstrated knowledge in basic networking and security concepts.
  • Strong customer service and interpersonal skills, especially the ability to listen and understand the issue being described.
  • Strong communication skills, both written and verbal, including the ability to communicate complex technical subjects to non-technical users of automation tools.
  • Demonstrated knowledge in the use of configuring, and support of, standard desktop applications, including, but not limited to: Microsoft Office 365 Suite, SharePoint, Web browsers, Citrix.
  • Demonstrated ability and willingness to independently learn and apply new technology.
  • Occasional need to position oneself to reach small spaces to work on equipment and the ability to lift/move up to 40 pounds.

Salary Range
$51,200 - $81,800/$61,200 – $97,800 Annual.  Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.
 
AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

This is a non-management position
This is a full time position

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