AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties & Responsibilities
  • Interpret Plan language in response to routine telephone and written inquiries from producers, insureds, insurance company representatives and other professionals, and provide resolutions.
  • Research records to obtain information requested by customer. 
  • Interpret routine inquiries regarding the Plan and the Plan of Operations to answer questions. 
  • Respond appropriately to routine telephone and written inquiries.   Assures appropriate telephone coverage is provided.
  • Assist with coordination of Uniform Plan changes and status reports for distribution to AIPSO management, Committees, Plan Managers and Plan Committees.
  • Process all producer and company licensing inquiries.
  • Coordinate new company subscriptions.  Respond to routine questions from companies regarding plan subscriptions, as required.  Maintain Subscriber Company files.
  • Process complaints received from applicants, producers and companies.  Maintain Complaint Log and/or Plan telephone inquiries, as required.
  • Participate in regional and AIPSO teams as requested.
  • Implement new or revised internal procedures as required.

Education
Associate’s Degree or equivalent from a two-year college or technical school or a Bachelor’s degree from a four-year college or university preferred. Additional appropriate experience may be considered in lieu of a degree.

Experience
1-3 years of customer service/insurance experience and/or training required.  Previous administrative experience and experience with automobile insurance plan rules and regulations preferred.

Skills/Knowledge
  • Proficient in the use of Microsoft Office productivity tools (erg. Outlook, Word, Excel).
  • Effective problem-solving skills, including ability to analyze issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
  • Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
  • Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
  • Demonstrate excellent organizational skills.
  • Ability to work independently and interact professionally and effectively in a team environment.
  • Demonstrate excellent customer service skills by being able to follow directions and interpret customer needs.
  • Ability to read and interpret documents such as Plan manuals and operating procedures.
  • Bilingual in English/Spanish is a plus.

Salary Range: $50,700 - $81,100/$60,600 - $96,800 Annual.  Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.
 

AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

This is a non-management position
This is a full time position

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