AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties and Responsibilities:
  • Develop and execute a comprehensive claims strategy that is consistent across both internal teams and TPA partners. Ensure all claims handling aligns with company policies, financial goals, and service standards.
  • Manage a blend of resources by overseeing internal claims teams while simultaneously managing the vendor relationship, performance, and compliance of the TPA.
  • Lead, direct, and mentor internal claims management and staff. 
  • Act as the highest-level technical expert for both internal staff and the TPA on the most complex or high-exposure claims. This includes providing guidance on coverage analysis, liability assessment, and litigation strategy.
  • Final authority over high-value claim settlements and reserve amounts for cases handled by both internal and TPA teams.
  • Establish consistent Key Performance Indicators (KPIs) and service-level agreements (SLAs) for both internal staff and the TPA. Monitor and report on these metrics to track performance, identify trends, and drive improvements.
  • Implement and oversee robust quality assurance protocols for both the internal team and the TPA. Conduct regular file reviews and audits to ensure best practices are being followed, regardless of who is handling the claim. 
  • Collect, evaluate, and report on comprehensive claims data from all sources to identify trends, pinpoint areas of inefficiency, and advise senior leadership on strategic adjustments.
  • Develop and manage budgets for claims handling, both internally and with the TPA. Ensure cost-effective use of resources, including legal counsel and third-party vendors. 
  • Present Claim results to the Governing Committee.

Education:
Bachelor’s degree (BA/BS) from four-year college or university with supplementary insurance education preferred.  CPCU or other insurance designations and/or additional appropriate experience may be considered in lieu of a degree. 

Experience:
10 or more years of commercial auto with a minimum of eight years of claims management experience, with a concentration in long-haul trucking. Experience providing coverage analysis and demonstrated property casualty claim technical expertise.  Previous experience with residual market automobile insurance plan rules and regulations preferred.  Licensing in multiple states required.  Experience leading teams and/or management/supervisory experience required.

Skills/Knowledge:
  • In-depth knowledge of the Insurance industry, claims, and the insurance legal and regulatory environment.
  • Provide leadership by example through feedback and input in group meetings and discussions.
  • Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
  • Ability to manage multiple priorities and adapt to change, demonstrating excellent organizational skills.
  • Effective problem-solving skills, including ability to analyze complex issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
  • Ability to work independently and interact professionally and effectively in a team environment.
  • Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel).

Salary Range: $152,900 – $244,300 Annual.  Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.




 
AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

This is a management position
This is a full time position

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