AIPSO is a management organization and service provider for various insurance industry groups responsible for administering the residual market. We are a national organization that serves local customer needs. Centralization and standardization are key to many AIPSO services because of the inherent economies of scale and other efficiencies.  However, our organization is based on customer focus and recognizes the need for flexibility in serving customer groups with diverse interests.

Essential Duties & Responsibilities
  • Work with internal teams in an agile environment to design, develop and implement business initiatives.
  • Document existing business processes and participate in process improvement projects.
  • Analyze existing workflows and procedures for the development of new software as well as enhancing and maintaining existing workflow software products.
  • Consult with internal and external customers to define business process flows (workflow).
  • Implement business processes that meet business needs while utilizing OOTB system capabilities.
  • Collaborate with IT and senior level systems analysts to develop solution alternatives with an eye toward continuous improvement.
  • Assist in the development of solution alternatives and present/recommend the resulting solutions to project leadership.
  • Guide business teams through adoption of new processes while building buy-in when encountering resistance.
  • Facilitate requirements workshops with stakeholders and end users.
  • Analyze business requirements from multiple sources and determine areas of similarity and differences/gaps.
  • Perform research and gather business requirements as needed to conduct the project scope definition process.
  • Lead project teams with miscellaneous tasks such as testing and table configuration to help drive projects to completion.

Education
Bachelor's degree (BA/BS) from a four-year college or university in an Information Systems focused major is preferred. Additional appropriate experience will be considered in lieu of a degree.

Experience
5 or more years of progressive experience in cross-functional business and/or systems analysis role. Experience with business process flows, workflow queues, and organizational change management is required. Experience with insurance and policy administration systems is preferred. Insurance Industry experience is a plus.

Skills & Knowledge
  • Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel).
  • Effective problem-solving skills, including ability to analyze issues, find the root cause of the problem, and consider a wide range of alternatives before acting.
  • Demonstrate strong verbal and written communication skills, including ability to effectively present information and respond to questions from groups or individuals.
  • Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
  • Demonstrate excellent organizational skills while managing competing priorities.
  • Ability to work independently and interact professionally and effectively in a team environment.
  • Demonstrate excellent customer service skills by being able to follow directions and interpret customer needs.
  • Ability to quickly and efficiently learn existing business procedures that utilize automated systems and to apply this knowledge to assist with both projects and operational support.

Salary Range: $77,500 - $123,700/$84,500 - $134,900 Annual. Actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; internal equity and other conditions of employment.

 
AIPSO is an equal opportunity employer.  To this end, all employment related decisions are made on a non-discriminatory basis and in full compliance with federal, state, and local laws prohibiting discrimination in employment.

This is a non-management position
This is a full time position

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