Digital Federal Credit Union, DCU, has created a new role within their operational division as they continue to grow and expand their Card Services offerings to their membership. The Manager will provide strategic direction and oversight in the management of the card dispute process for debit, ATM, and credit cards, continually seeking to optimize operational processes.

Reporting to the Director of Support Services, this individual will efficiently manage card generated volume, provide recommended product enhancements, and lead initiatives to implement approved recommendations while monitoring and maintaining fraud control programs and procedures.  Preparation of timely reports and activity within the Card Services Department, alerting management of changes in trends, or identified areas that require immediate attention.

Working with the BSA/Fraud Department this role will develop and implement risk management tools to identify and prevent card and ATM fraud. 

Bachelor’s degree or its equivalent in coursework and training with a minimum of 5 years management experience is required.  Broad knowledge of back-office procedures in customer service, account servicing, ATM, and Credit/Debit programs plus 5 years of progressive experience in financial institution operations, preferably card services experience.


This is a management position
This is a full time position

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